November 21, 2014

Count on Customer Growth Partners president and CEO Craig Johnson to provide a refreshing break from the standard Black Friday forecast.  Here’s his take on the top 10 retail-related holiday myths of 2014. 

October 31, 2014

With a third straight year of dismal retail spending, American consumers will generate only a lackluster 3.4% year-over-year increase in holiday sales, well below the 5% pace in 2010 and 2011, according to Customer Growth Partners’ 14th Annual Holiday Forecast.

February 10, 2012

Retail sales will increase by 5.7% in 2012, according to a new report by Customer Growth Partners, a consulting and research firm serving retailers, vendors and institutional investors.

December 22, 2011

By Craig Johnson, Customer Growth Partners

October 28, 2011

Value-focused but financially healthier American consumers will propel 2011 holiday sales to a record $554 billion, according to retail consultancy Customer Growth Partners’ 10th annual holiday forecast.

October 28, 2011

By Craig Johnson, president, Customer Growth Partners

October 24, 2011

Harry & David Holdings has named Craig Johnson as its CEO.

February 11, 2011

Department stores and shopping centers malls are gaining market share for the first time in three decades, according to consultants Customer Growth Partners, and this month most will report their best annual earnings in years -- if not ever.

January 26, 2011

The retail industry will grow by 5.1% in 2011, the strongest growth in five years, according to Customer Growth Partners 2011 Forecast and Outlook.

December 30, 2010

Holiday shoppers continued to unleash three years of pent-up demand as the season winds up, on their way to setting a new record of over $521B, blasting through 2007’s pre-recession record of $508 billion, according to Customer Growth Partners.

November 2, 2010

A return to divided government in January may well mark a return to the shopping...

November 1, 2010

Holiday retail sales will grow by a strong 4.5% [+/- 0.5%] year-over-year to a record $519 billion, according to retail consulting and research firm Customer Growth Partners, New Canaan, Conn.

October 28, 2010

Holiday retail sales will grow by a strong 4.5% [+/- 0.5%] year-over-year to a record...

March 4, 2010

By Craig Johnson,

After the steepest sales slump in decades, the once-sputtering retail economy is coming back to life. And it may be coming back most strongly closest to home: the home-furnishings and home-improvement sectors.

November 30, 2008

Here’s my contrarian view of the holiday season—though sales will be soft, profits could...

November 18, 2007

New Canaan, Conn., ...