August 28, 2015

Consumers show a clear preference for one particular perk from retailer reward programs, and it isn’t cash back.

August 19, 2015

If you’ve got a physical shop in the U.S., chances are you’re well acquainted with the upcoming deadline for getting an EMV card reader: October 1, 2015.

August 12, 2015

By the October deadline over 70% of cards in consumer will be EMV-enabled. However, most retailers are well behind schedule in supporting EMV.

July 30, 2015

Dairy Queen restaurants thrive on providing customers treats, not exposing them to tricks from hackers and fraudsters.

July 30, 2015

Whether you have sophisticated fraud prevention software or not, I recommend using these seven principles and processes to fight off e-commerce fraud.

July 28, 2015

A new survey details what methods Americans are using to pay for good and services — and which ones are gaining steam.

July 27, 2015

A sizeable number of businesses won’t meet the EMV transition deadline, according to a survey by Randstad Technologies.

July 24, 2015

The increasingly crowded digital payment field will soon have a new player.

July 20, 2015

The third-party vendor hosting online photo sites of at least six major retailers may have been the victim of a security breach.

July 15, 2015

Mattress Firm Inc. is giving its customers credit.

July 7, 2015

Today, nearly half of the world’s payment cards are EMV-enabled, meaning that the cards are embedded with special computer chips that help reduce counterfeit card fraud.

July 1, 2015

The current wave of data breaches has accelerated EMV adoption in the US. But it’s not a smooth path and retailers are in varying stages of this migration.

June 29, 2015

Consumers, especially millennials, are willing to ante up for fee-based loyalty programs.

June 22, 2015

Smart retailers have ramped up their gift card offerings both in the store and online; and from the recipients’ point of view, we know from our consumer research that gift cards rank as the No. 1 preferred holiday gift, and have done so for the last eight years — above and beyond any other gift — because they offer customers unlimited selection, pure convenience and personal choice.

June 17, 2015

Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newsletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on Will Summerlin of Pinn.

June 11, 2015

If credit card issuers stopped offering rewards, a slight majority of American credit cardholders wouldn’t change their spending habits. 

June 9, 2015

Kohl’s Department Stores will bring Apple Pay to customers in all Kohl’s stores nationwide this fall.

June 9, 2015

Millennials as a generation are known for wanting instant gratification, and that desire extends to digital coupons.

June 7, 2015

Apple Inc. is enacting a number of significant enhancements to its Apple Pay mobile payment app, including adding support for rewards programs and store-issued credit and debit cards.

June 5, 2015

Most retailers will never recoup the expense that EMV imposes, according to research from IHL Group, and the study says there is a much better approach to protecting retailers and consumers.

June 3, 2015

– HSN Inc. is partnering with the Card Services division of Alliance Data Systems Corp. (ADS) to provide private label credit card services for its Cornerstone business unit.

May 29, 2015

Sally Beauty Holdings Inc. is releasing new information about a data breach that occurred at varying times between March and April 17, 2015, its second in less than a year.

May 19, 2015

PayPal may have to fork over $25 million in a proposed settlement for allegedly deceiving consumers with the PayPal Credit service, formerly known as BillMeLater.

May 15, 2015

Brian Dodge, executive VP, communications & strategic initiatives, RILA, testified at the House Financial Services Committee hearing, “Protecting Consumers: Financial Data Security in the Age of Computer Hackers,” Thursday, May 14.