March 31, 2014

This is not a lecture about embracing digital. Chances are you have already heard that, read that, maybe even repeated it to yourself. If not, you had better hurry up.

October 28, 2013

GNC Holdings Inc. will use customer-centricity solutions from dunnhumbyUSA across all facets of its marketing to more effectively segment and engage with in-store and online customers.

October 22, 2013

Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction or reverse rising switching rates among their customers.

September 12, 2013

The percentage of retailers who consider their marketing department to be an owner of customer data has more than doubled in the past year.

June 25, 2013

Multichannel retailer/product marketer As Seen On TV is taking advantage of the burgeoning crowd-funding trend to let its customers help decide what new products will be available for sale.

May 3, 2011

Americans are placing an even greater premium on quality customer service this year, with 70% willing to spend an average of 13% more with companies they believe provide excellent customer service, according to the American Express Global Customer Service Barometer.

March 1, 2011

According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.

February 14, 2011

According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.

December 31, 2007

How can a retailer know if a “returns” customer is the good, the bad...