April 14, 2015

Retailers and consumer goods manufacturers are spending to improve their omnichannel sales capabilities.

April 14, 2015

The Walking Company, has selected Epicor Retail solutions to support a more personalized in-store customer experience.

April 13, 2015

Save Mart Supermarkets has chosen NCR and Inmar Digital Promotions Network, a subsidiary of Inmar, to help drive customer loyalty online, mobile and in-store.

April 7, 2015

Lowes Foods, a locally-owned and operated grocery chain, has selected Unata’s customer engagement platform for a pilot which will offer a one-to-one e-commerce experience for its shoppers.

April 2, 2015

Christopher & Banks Corp. has selected Epicor Retail solutions (from Epicor Software Corp.) to streamline operations and support its omnichannel "customer first" strategy.

March 31, 2015

Costco, Amazon.com and Apple  score highest in customer loyalty, according to the Net Promoter Consumer Study.

March 31, 2015

Deployment of in-store Wi-Fi had the most significant positive impact on retail sales and loyalty of any technology initiative, according to a survey by IHL Group.

March 31, 2015

If there was ever any doubt of mobile’s essential role to retail success, the most recent holiday shopping season should put that to bed. Last year, more than 40% of all Cyber Monday sales came from mobile devices. In fact, Amazon stated that almost 60% of its customers shopped via mobile during the 2014 holiday season, with total U.S. sales from its app doubling from 2013.

March 26, 2015

U.S. companies spend $2 billion on loyalty programs, but the investment isn’t yielding the type of increased engagement which drove implementation of the programs, according to a new report from Capgemini Consulting.

March 26, 2015

Specialty retailer Soft Surroundings has chosen Ambius Premium Scenting to enhance the shopping experience for its customers at all 18 retail locations.

March 24, 2015

Online specialty fashion retailer Revolve focuses heavily on customer experience to stay competitive in a tough market.

March 17, 2015

Customer experience optimization is becoming an increasingly critical discipline as organizations enter a new era of marketing.

March 16, 2015

PetSmart and Amazon.com deliver the best customer experience in the retail industry.

March 6, 2015

If you’re going to create an agenda, it may as well be an ambitious one. And the “Greatness Agenda” being pursued by Kohl’s Corp. is certainly that.

March 6, 2015

What’s going to keep people coming back to physical store locations, as comfort levels with e-commerce rise every year? Savvy retailers are fighting technology with technology, refreshing the look and feel of their stores by integrating more gadgets, and using data in a more integrated way to inform strategy.

February 27, 2015

For the upscale, 33-store Barneys New York, customer experience is everything.

February 25, 2015

In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months.

February 18, 2015

The Miroglio Group, an Italy-based international fashion retailer, has selected Zebra Technologies' wireless LAN solution to optimize information processes and transform them into a single omnichannel workflow.

February 10, 2015

Home shopping giant HSN is number one in online customer experience, according to the E-tailing Group's 2014l Customer Experience Index.

February 4, 2015

More than 80% of retailers plan to increase their customer experience spending in 2015, according to a survey conducted by Econsultancy for SDL, a provider of global customer experience.

February 3, 2015

More than 80% of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL, a provider of global customer experience, and Econsultancy.

January 29, 2015

Incoming Gap Inc. CEO Art Peck is wasting no time reshaping the apparel giant. In its latest management shakeup, the retailer named company veteran Scott Key to the new position of senior VP and general manager of customer experience for its namesake brand.

January 27, 2015

Retailers need to quickly build world-class IT capabilities for omnichannel retailing — a seamless, integrated shopping experience, whether the customers are in the store or online.

January 23, 2015

The growth of mobile has made round-the-clock connectivity to the internet possible, allowing consumers to shop anywhere at any time. To cater for 24-hour convenience and on-the-go shopping, retailers are turning to innovative technology.