February 25, 2015

In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months.

February 18, 2015

The Miroglio Group, an Italy-based international fashion retailer, has selected Zebra Technologies' wireless LAN solution to optimize information processes and transform them into a single omnichannel workflow.

February 10, 2015

Home shopping giant HSN is number one in online customer experience, according to the E-tailing Group's 2014l Customer Experience Index.

February 4, 2015

More than 80% of retailers plan to increase their customer experience spending in 2015, according to a survey conducted by Econsultancy for SDL, a provider of global customer experience.

February 3, 2015

More than 80% of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL, a provider of global customer experience, and Econsultancy.

January 29, 2015

Incoming Gap Inc. CEO Art Peck is wasting no time reshaping the apparel giant. In its latest management shakeup, the retailer named company veteran Scott Key to the new position of senior VP and general manager of customer experience for its namesake brand.

January 27, 2015

Retailers need to quickly build world-class IT capabilities for omnichannel retailing — a seamless, integrated shopping experience, whether the customers are in the store or online.

January 23, 2015

The growth of mobile has made round-the-clock connectivity to the internet possible, allowing consumers to shop anywhere at any time. To cater for 24-hour convenience and on-the-go shopping, retailers are turning to innovative technology.

January 14, 2015

In addition to educating attendees about the charitable activities of Retail ROI and presenting a heartfelt session from Katie Meyler, founder of Liberian non-profit More Than Me and a 2014 Time Person of the Year for her Ebola prevention efforts, this year’s ROI Super Saturday event in New York focused squarely on customer experience.

January 12, 2015

NetSuite Inc. announced that two fashion and apparel retailers — Journelle, a seller of high-end lingerie and loungewear, and Alton Lane, a maker of men’s custom-tailored clothing — have deployed NetSuite to run their core retail business processes from order management, inventory management, financials, supplier purchasing and customer relationship management (CRM) to marketing — all from within one unified cloud-based business management platform.

January 12, 2015

Vestis Retail Group, which operates Bob’s Stores, Eastern Mountain Sports and Sport Chalet, has selected Epicor Software Corp.’s SaaS solutions to power its expanding retail sporting goods apparel and equipment business.

January 9, 2015

Shopatron is partnering with Mozu and Brand Labs in an effort to give retailers increased website scalability through SaaS technology, quick site ramp-up and deployment, and a lower cost of ownership.

January 6, 2015

High-end furniture and accessories retailer Lovesac has deployed NetSuite to run mission-critical business processes including financials/ERP, inventory and order management, CRM, and POS across its 60 stores in shopping malls across the U.S.

December 10, 2014

What’s going to keep people coming back to physical store locations, as comfort levels with e-commerce rise every year? 

December 1, 2014
Discount Tire has selected OneView Commerce to enhance the retailer’s “customer for life” brand experience in its more than 875 stores nationwide.
 
November 19, 2014

Amazon is once again tops in online customer satisfaction, but its leadership is eroding, according to a study by Answers.com, a provider of  cloud-based customer experience solutions. 

November 17, 2014

Canadian casual dining chain Boston Pizza has selected the Paytronix Rewards platform as the foundation for its new Boston Pizza MyBP Program.

November 13, 2014

Zappos is generally regarded as one of the most customer-friendly retailers around, and after seeing how things work behind the scenes I can attest this reputation is well deserved.

November 6, 2014

 Consumers are growing disenchanted by the physical shopping experience, with 63% admitting they prefer to shop online, according to a study by Tensator Group.

November 4, 2014

New Seasons Market (NSM) is deploying the new Index online commerce personalization solution at its stores to deliver end-to-end security and personalized customer experiences.

October 30, 2014

Hair salon chain Regis Corp. and specialty footwear retailer Red Wing Shoes both recently engaged Insight Inc. to refresh their store systems. 

October 28, 2014

Lowe's Innovation Labs will introduce two autonomous retail service robots in an Orchard Supply Hardware store in midtown San Jose, Calif.

October 28, 2014

Consumers can purchase virtually anything they want anytime from anywhere, from the Internet to social media to mobile devices to good old brick-and-mortar stores.

October 23, 2014

Ninety percent of consumers said they expect the customer experience to be consistent across channels and devices used to interact with brands this holiday shopping season, according to a global study by SDL.