January 14, 2015

In addition to educating attendees about the charitable activities of Retail ROI and presenting a heartfelt session from Katie Meyler, founder of Liberian non-profit More Than Me and a 2014 Time Person of the Year for her Ebola prevention efforts, this year’s ROI Super Saturday event in New York focused squarely on customer experience.

January 12, 2015

NetSuite Inc. announced that two fashion and apparel retailers — Journelle, a seller of high-end lingerie and loungewear, and Alton Lane, a maker of men’s custom-tailored clothing — have deployed NetSuite to run their core retail business processes from order management, inventory management, financials, supplier purchasing and customer relationship management (CRM) to marketing — all from within one unified cloud-based business management platform.

January 12, 2015

Vestis Retail Group, which operates Bob’s Stores, Eastern Mountain Sports and Sport Chalet, has selected Epicor Software Corp.’s SaaS solutions to power its expanding retail sporting goods apparel and equipment business.

January 9, 2015

Shopatron is partnering with Mozu and Brand Labs in an effort to give retailers increased website scalability through SaaS technology, quick site ramp-up and deployment, and a lower cost of ownership.

January 6, 2015

High-end furniture and accessories retailer Lovesac has deployed NetSuite to run mission-critical business processes including financials/ERP, inventory and order management, CRM, and POS across its 60 stores in shopping malls across the U.S.

December 10, 2014

What’s going to keep people coming back to physical store locations, as comfort levels with e-commerce rise every year? 

December 1, 2014
Discount Tire has selected OneView Commerce to enhance the retailer’s “customer for life” brand experience in its more than 875 stores nationwide.
 
November 19, 2014

Amazon is once again tops in online customer satisfaction, but its leadership is eroding, according to a study by Answers.com, a provider of  cloud-based customer experience solutions. 

November 17, 2014

Canadian casual dining chain Boston Pizza has selected the Paytronix Rewards platform as the foundation for its new Boston Pizza MyBP Program.

November 13, 2014

Zappos is generally regarded as one of the most customer-friendly retailers around, and after seeing how things work behind the scenes I can attest this reputation is well deserved.

November 6, 2014

 Consumers are growing disenchanted by the physical shopping experience, with 63% admitting they prefer to shop online, according to a study by Tensator Group.

November 4, 2014

New Seasons Market (NSM) is deploying the new Index online commerce personalization solution at its stores to deliver end-to-end security and personalized customer experiences.

October 30, 2014

Hair salon chain Regis Corp. and specialty footwear retailer Red Wing Shoes both recently engaged Insight Inc. to refresh their store systems. 

October 28, 2014

Lowe's Innovation Labs will introduce two autonomous retail service robots in an Orchard Supply Hardware store in midtown San Jose, Calif.

October 28, 2014

Consumers can purchase virtually anything they want anytime from anywhere, from the Internet to social media to mobile devices to good old brick-and-mortar stores.

October 23, 2014

Ninety percent of consumers said they expect the customer experience to be consistent across channels and devices used to interact with brands this holiday shopping season, according to a global study by SDL.

October 22, 2014

Despite the impact of fast-moving competitors like Amazon and the power of today’s digitally savvy consumer, many retailers are still planning and managing their businesses based on traditional brick-and-mortar practices.

October 14, 2014

Hidden in the onslaught of negative headlines about former retail heavyweights, like JC Penney and Sears, is a slew of less-publicized, good news from smaller—many formerly online-only—retailers that are not only weathering the storm but are thriving. 

October 14, 2014

The Finish Line has launced a new mobile app aimed at providing services and conveniences that reward members of its Winners Circle loyalty program with points and loyalty perks.

October 13, 2014

Smart machines, mobile and digital business transformation all weigh heavily in tech research giant Gartner’s top 10 predictions for IT organizations and users in 2015 and beyond.

October 3, 2014

Nearly two-thirds (62%) of 400 digital marketers surveyed view improving customer satisfaction as the top reason to invest more in technology.

September 30, 2014

Amazon.com ranks first in end-to end customer experience across key digital channels including websites, mobile sites and apps.

August 27, 2014

For retailers looking to provide an optimal customer experience to harried holiday shoppers, live chat is more than a nice extra.

“Customer expectations today make live chat a necessity; more and more customers are demanding this channel to interact with brands since it’s a convenient and efficient means of getting assistance online,” said Milton Pappas, president of e-commerce for White Plains, New York-based Nine West Group, which operates 183 Nine West stores, 78 Easy Spirit stores and 88 JNY stores in the United States.

August 25, 2014

QVC received top ranking in the Mobile Customer Experience Index from The E-tailing Group. QVC scored 84.17 on a 100-point scale, with the average score being 71.5.