November 17, 2014

Canadian casual dining chain Boston Pizza has selected the Paytronix Rewards platform as the foundation for its new Boston Pizza MyBP Program.

November 13, 2014

Zappos is generally regarded as one of the most customer-friendly retailers around, and after seeing how things work behind the scenes I can attest this reputation is well deserved.

November 6, 2014

 Consumers are growing disenchanted by the physical shopping experience, with 63% admitting they prefer to shop online, according to a study by Tensator Group.

November 4, 2014

New Seasons Market (NSM) is deploying the new Index online commerce personalization solution at its stores to deliver end-to-end security and personalized customer experiences.

October 30, 2014

Hair salon chain Regis Corp. and specialty footwear retailer Red Wing Shoes both recently engaged Insight Inc. to refresh their store systems. 

October 28, 2014

Lowe's Innovation Labs will introduce two autonomous retail service robots in an Orchard Supply Hardware store in midtown San Jose, Calif.

October 28, 2014

Consumers can purchase virtually anything they want anytime from anywhere, from the Internet to social media to mobile devices to good old brick-and-mortar stores.

October 23, 2014

Ninety percent of consumers said they expect the customer experience to be consistent across channels and devices used to interact with brands this holiday shopping season, according to a global study by SDL.

October 22, 2014

Despite the impact of fast-moving competitors like Amazon and the power of today’s digitally savvy consumer, many retailers are still planning and managing their businesses based on traditional brick-and-mortar practices.

October 14, 2014

Hidden in the onslaught of negative headlines about former retail heavyweights, like JC Penney and Sears, is a slew of less-publicized, good news from smaller—many formerly online-only—retailers that are not only weathering the storm but are thriving. 

October 14, 2014

The Finish Line has launced a new mobile app aimed at providing services and conveniences that reward members of its Winners Circle loyalty program with points and loyalty perks.

October 13, 2014

Smart machines, mobile and digital business transformation all weigh heavily in tech research giant Gartner’s top 10 predictions for IT organizations and users in 2015 and beyond.

October 3, 2014

Nearly two-thirds (62%) of 400 digital marketers surveyed view improving customer satisfaction as the top reason to invest more in technology.

September 30, 2014

Amazon.com ranks first in end-to end customer experience across key digital channels including websites, mobile sites and apps.

August 27, 2014

For retailers looking to provide an optimal customer experience to harried holiday shoppers, live chat is more than a nice extra.

“Customer expectations today make live chat a necessity; more and more customers are demanding this channel to interact with brands since it’s a convenient and efficient means of getting assistance online,” said Milton Pappas, president of e-commerce for White Plains, New York-based Nine West Group, which operates 183 Nine West stores, 78 Easy Spirit stores and 88 JNY stores in the United States.

August 25, 2014

QVC received top ranking in the Mobile Customer Experience Index from The E-tailing Group. QVC scored 84.17 on a 100-point scale, with the average score being 71.5.

August 13, 2014

According to a survey of consumers conducted by Retail Systems Research, nearly 20% of shoppers will dump their carts if the check out line at the register is too long.

July 29, 2014

The top company initiative among retail supply chain executives is “to enable a seamless customer experience online and in the store.

July 25, 2014

Bebe Stores Inc. plans to roll out the digital experience management platform from Qubit.

July 21, 2014

Showrooming may not be as concerning as many traditional retailers once thought. In fact, retailers who embrace clienteling and other strategies can leverage showrooming as an element of the overall all-channel experience for their customers.

July 16, 2014

Eloyalty is packaging its omnichannel customer experience cloud technology solution as a white label offering, making its solution available to select partners across a range of industries.

July 15, 2014

Splunk Inc. announced that British retailer John Lewis is using Splunk Enterprise to deliver operational and customer insight across the retailer’s website.

July 10, 2014

Hhgregg ranks highest in appliance retailer customer satisfaction, followed by Lowe’s, according to the J.D. Power 2014 Appliance Retailer Satisfaction Study.

June 27, 2014

Mobile will continue to play a significant and dominating role in online shopping this holiday season.