Content about Customer satisfaction

February 26, 2013
Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.

December 27, 2012
Amazon sets standard in customer satisfaction survey

Amazon remains at the head of the class in terms of customer service, according to the annual Holiday E-Retail Satisfaction Index released Thursday by customer experience analytics firm ForeSee.

November 30, 2012
Report: Amazon, Costco tops in online customer satisfaction

Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the 2012 Harris Poll Shopper Satisfaction Study of Online Retailers.

November 21, 2012
Survey: LLBean.com tops in customer satisfaction among online apparel retailers

LLBean.com ranks highest among online apparel retailers with a score of 830 (on a 1,000-point scale), followed by LandsEnd.com (829) and Forever21.com (824), according to the J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction Report.

May 9, 2012
Top 20 e-retailers in customer satisfaction; Amazon on top

Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

May 3, 2012
Study: Academy Sports + Outdoors has highest customer satisfaction rate and higher repurchase intent

Academy Sports + Outdoors, Katy, Texas, which operates 141 stores, ranks highest in customer satisfaction, according to the J.D. Power and Associates 2012 Sporting Goods Retailer Satisfaction Report.

April 27, 2012
J.D. Power survey: Ace Hardware tops in customer satisfaction for sixth consecutive year

Ace Hardware ranked highest in customer satisfaction in the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Store Satisfaction Study.

February 21, 2012
Amazon, Publix, Nordstrom, Costco among top performers in customer satisfaction

Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI).

January 26, 2012
Finish Line names digital marketing exec

The Finish Line said Thursday it has appointed Jay Custard as VP of digital marketing for the company.

January 12, 2012
ForeSee: Apple, Amazon dominate mobile satisfaction

A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

December 29, 2011
E-commerce survey: Amazon tops in holiday service; Gap lags

Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

December 9, 2011
Big Tall Direct partners with TrustPilot for online satisfaction reviews

Online menswear retailer Big Tall Direct said Friday it has partnered with TrustPilot to measure customer satisfaction.

September 20, 2011
Survey: Publix and Target top in pharmacy customer satisfaction among grocery and mass retailers

In a survey released Tuesday by J.D. Power and Associates, which polled customers about their expectations of their pharmacists, Good Neighbor Pharmacy, Health Mart, Kaiser Permanente Pharmacy, Publix and Target rank highest in pharmacy customer satisfaction in their respective segments.

August 3, 2011
J.D. Power Study: Lowe’s highest among appliance retailers in customer satisfaction

Lowe's ranked highest in customer satisfaction among appliance retailers for a second consecutive year, achieving a score of 807 on a 1,000-point scale, according to the J.D. Power and Associates 2011 Appliance Retailer Satisfaction Study.

June 3, 2011
Ace Hardware ranks highest in customer satisfaction in J.D. Power survey

The J.D. Power and Associates 2011 U.S. Home Improvement Retailer Store Satisfaction Study again ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores.”

May 13, 2011
Amazon.com tops in online customer satisfaction

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

April 13, 2011
Customer Loyalty Elusive, but More Important Than Ever

Customer loyalty is becoming harder for retailers to earn, and even harder to keep. 


February 15, 2011
Poll shows e-commerce customer satisfaction stalls

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

January 6, 2011
Who is my eStore manager?

Coming out of a Macy's store a man introduced himself as the store manager and thanked us for shopping at Macy's. Driving back home my 7 year old daughter asked me: “Dad who is the store manager when you buy at home on your laptop?” Hmmm…never thought about that before.

January 3, 2011
Holiday 2010: Online Winners in Customer Satisfaction

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2010
ForeSee details customer satisfaction with online retailers

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 1, 2010
Survey suggests online shoppers more satisfied early this holiday

Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season.

June 14, 2010
Survey: McDonald’s big loser in customer satisfaction index

The University of Michigan’s American Customer Satisfaction Index released Tuesday revealed that sales growth isn’t...

May 20, 2010
Study: Ace ranks highest in customer satisfaction among home-improvement chains

For the fourth consecutive year, Ace Hardware ranks highest in customer satisfaction, according to the...

October 1, 2009
Wegmans, Target top satisfaction survey

A recent survey released by J.D. Power and Associates put Wegmans in the highest spot...

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