August 27, 2013

It's no secret that the volume of returned items goes up dramatically during the holidays, and providing a streamlined returns mechanism that effectively guards against fraud is a big and often overlooked part of the in-store holiday experience. Here are two solutions that take a slightly different approach to helping retailers deliver a returns process that rewards good customers, while detecting those with less savory motives.

April 25, 2013

Chain Store Age is pleased to announce that Dan Berthiaume has joined the staff as senior editor, technology.