October 24, 2014

Learn about emerging brands on the cusp of break-out success and formerly solid brands in need of a reset in this exclusive report, More Climbers & Fallers. 

November 26, 2014
New York - A sophisticated marketing mix—one that includes social media, mobile and digital campaigns—is crucial in today’s fragmented retail environment. Twitter be can be especially helpful in targeting customers, according to one industry expert.  
November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 26, 2014

J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014.

 

November 26, 2014

More than half of consumers are either unsure or not confident at all in the security of their personal information, which could impact holiday shopping.

 

November 26, 2014

Meijer is offering a 20% coupon on Monday, Dec. 1, which it is calling “Digital Monday,” through its mPerks digital loyalty program.

November 26, 2014

Saks Fifth Avenue flagship on Manhattan’s Fifth Avenue has unveiled its holiday windows along with a dramatic light display that encompasses the entire façade of the iconic buiding.  

November 26, 2014

New customers whose first transaction involves a discount or special offer are 50% less likely to return to make a second purchase. 

November 26, 2014

There has been a 112% increase in mobile traffic to retailer websites in the past year while desktop traffic dropped 4%. According to analysis of billions of user sessions to U.S. retailers’ desktop and mobile websites and apps between October 2013 and October 2014 by mobile solutions provider Skava, mobile Web accounts for 85% of total traffic for retailers, dominating mobile apps’ 15% share.

November 26, 2014

Data migrations and system upgrades usually require at least some downtime. In fact, 81% of companies schedule migrations overnight or on weekends when fewer people are working, and fewer customers can potentially be disrupted by downtime. Particularly in this era of 24/7 online ecommerce, some degree of business risk always accompanies downtime.

 

November 26, 2014

Ugg Australia, a division of Deckers Brands, has taken its omnichannel commitment to a new level with the opening of its store in Tysons Galleria, McLean, Va. The technology-driven, 2,110-sq.-ft. store features the latest in omnichannel solutions and RFID innovations that combine to make for a more seamless and connected customer experience. 

 

November 26, 2014

More consumers (40%) say they plan to shop on Cyber Monday than Black Friday (36%).

November 25, 2014

Struggling teen apparel retailer Wet Seal has hired an investment banker and a senior adviser to analyze potential financial alternatives.

November 25, 2014

Casey’s General Stores Inc. will revise its financial statements for fiscal years 2012, 2013 and 2014 and the first quarter of fiscal year 2015, due to a $31.5 million error in how it accounted for excise tax on sales of ethanol fuel.

November 25, 2014

The fast-growing accessories retailer Charming Charlie is entering the New York City market in spring 2015. 

November 25, 2014

Chico’s FAS Inc. reported a net loss of $28.5 million in the third quarter of fiscal 2014, compared to net income of $35.8 million in the third quarter of the previous fiscal year and below Wall Street predictions.

November 25, 2014

 The merchandising organization at Walmart is being transformed again following the departure of executive VP and chief merchandising officer Duncan Mac Naughton.

November 25, 2014

DSW Inc. exceeded Wall Street expectations for net income and sales in the third quarter of fiscal 2014. 

November 25, 2014

As the official kick-off of the holiday season approaches, your core online holiday campaigns are all wrapped up and ready for holiday shoppers. 

November 25, 2014

Fred’s Inc. swung to a net loss of $10.4 million in the third quarter of fiscal 2014, compared to net income of $7.3 million in the same quarter a year earlier.

November 25, 2014

The Home Depot Inc. faces at least 44 lawsuits connected with a data breach that affected the retailer from April-September 2014.

November 25, 2014

Macy's continues its aggressive social media push with the launch of online video ads on Facebook starting on Thanksgiving evening. 

November 25, 2014

For the holiday season-to-date, $17.5 billion has been spent online using desktop computers, an 11% increase versus the corresponding days last year, according to comScore.