Shrink happens — every retailer knows it, and most are aware that an estimated 35% of losses associated with shrink are attributed to employee fraud. However, most retailers are surprised by the losses that are attributed to human error rather than malice. 


Grocery is perhaps the sector most plagued with erroneous shrink at checkout due, in part, to the sheer volume of SKUs running across the scanner, but it is often a function of misleading promotions or unclear directives.