November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 26, 2014

J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014.

 

November 26, 2014

More than half of consumers are either unsure or not confident at all in the security of their personal information, which could impact holiday shopping.

 

November 26, 2014

Saks Fifth Avenue flagship on Manhattan’s Fifth Avenue has unveiled its holiday windows along with a dramatic light display that encompasses the entire façade of the iconic buiding.  

November 26, 2014

New customers whose first transaction involves a discount or special offer are 50% less likely to return to make a second purchase. 

November 24, 2014

Starting this month, social media users and others can send each other beers, cocktails and food items as gifts via a growing number of gift card options and features from Applebee’s Neighborhood Grill & Bar.

November 19, 2014

Best Buy Co. Inc. is partnering with shopping app provider Ibotta Inc. to drive Black Friday sales at Best Buy stores and on its website.

 

November 19, 2014

BJ's Wholesale Club’s Mastercard program ups the ante in the wholesale club credit card category. The new My BJ's Perks MasterCard will offer members 10 cents off per gallon of BJ's gas, up to 5% back on purchases in-club and at BJs.com, 2% back on eating out and non-BJ's gas purchases, and 1% back on purchases made everywhere else MasterCard is accepted. 

November 19, 2014

Cabela’s Inc. is expanding into new markets, with plans to open a store in Gainesville, Virginia, and Ottawa, Ontario, Canada.

 

November 19, 2014

Hudson’s Bay Company announced the appointment of Jon K. Nordeen to the position of CIO, effective November 2014.

 

November 19, 2014

Lowe’s Companies raised its full-year profit and sales forecast as strong home improvement spending boosted its profits and sales in the third quarter. 

 

November 19, 2014

Microsoft and Retail Realm are partnering to launch the Microsoft Dynamics Retail Essentials with Retail Realm product, which represents Microsoft's first major push into the SMB marketplace with a new solution. 

 

November 19, 2014

Most Americans won’t shop on either Black Friday or Cyber Monday this year. According to a new Bankrate.com survey of 1,000 consumers, only 28% of Americans plan to shop in a store on Black Friday. 

 

November 19, 2014

Target Corp. gained some momentum going into the holiday season with a third quarter that beat both Wall Street and internal expectations.

November 18, 2014

Total online retail spending for the November–December period will reach $61.0 billion, a 16% gain versus year ago, according to comScore’s 2014 holiday forecast.

November 18, 2014

Gap Inc. is looking to make shopping as easy and convenient this holiday season– regardless of whether shoppers  prefer to shop online, in stores or on their  mobile device.

November 18, 2014

Guitar Center has announced the appointment of Michael Amkreutz to the position of executive VP, marketing, merchandising and E-Commerce, for the Guitar Center brand.

November 18, 2014

Researching and browsing gifts on mobile far outranks purchasing items (whether at home or in a competitor’s store), and even coveted millennial shoppers are heading to the store or laptop to complete major purchases, according to a study by RichRelevance.

January 3, 2014

99 Cents Only Stores opens its first store in Waco, Texas on Thursday, Jan. 9.

January 3, 2014

Jamba Juice Company has entered into a master franchise development agreement with Foodmark, the food and beverage division of Landmark Group, to develop 80 Jamba Juice stores across the Middle East region during the next 10 years. The first Jamba Juice store is expected to open in Dubai in 2014.

January 3, 2014

Law firm Rigrodsky & Long, P.A is investigating potential legal claims against the board of directors of Arden Group, Inc. regarding possible breaches of fiduciary duties and other violations of law.

January 3, 2014

Wal-Mart is reportedly recalling donkey meat it sells in China after testing revealed the meat contained fox DNA.

January 3, 2014

In-store holiday sales during December 2013 are expected to come out ahead of in-store holiday sales during the same month in the previous year.

January 3, 2014

Rite Aid will assist customers with prescription insurance coverage issues related to the Affordable Care Act which went into effect Jan. 1, 2014 and help ensure they are able to access prescription medications under their new plans.