December 5, 2014

It’s been a little while since the last report of a major retail data breach, but that period of tranquility is over. Bebe Stores Inc. has confirmed that a cyberattack “focused on and limited to” data from payment cards swiped in its U.S., Puerto Rico and U.S. Virgin Islands stores occured between Nov. 8-26, 2014. 

December 5, 2014

Big Lots Inc. came up smaller than Wall Street expected with its fiscal performance in the third quarter of fiscal 2014. Net loss shrank to a higher-than-expected $3.44 million from $9.52 million in the same quarter the prior fiscal year.

December 5, 2014

Dollar General Corp. and Dollar Tree engaged in a verbal war on Friday as they both seek to acquire Family Dollar. 

December 5, 2014

Shopping activity increased slightly from October in November 2014, but slumped compared to November of the previous year. 

December 5, 2014

Specialty retailer Five Below named current COO and industry veteran Joel Anderson as president and CEO, effective Feb.1., 2015.  Anderson has also been elected a member of the company's board of directors.  Current CEO and co-founder, Tom Vellios, who will work with Anderson to ensure a smooth transition, will remain active in the company as executive chairman. 

December 5, 2014

Genesco Inc. announced that James S. Gulmi, senior VP and CFO, will retire at the end of its current fiscal year.  He will be succeeded as CFO by Mimi E. Vaughn, the company's current senior VP —strategy and shared services.

December 5, 2014

Swedish fashion giant H&M’s higher-end brand COS will make its New York debut on Friday, in the SoHo section of Manhattan.

December 5, 2014

Kohl’s Department Stores had a tough third quarter that included a 20% drop in profits, but the retailer reportedly sees its loyalty program and mobile wallet as important competitive assets.

December 5, 2014

Omnichannel is increasing the reach retailers have to their customers, but also increasing customer expectations. According to a survey of marketing decision-makers in omnichannel consumer products organizations from SAP, 86% of respondents agree that omnichannel has meant that customer and consumer expectations of the organization have increased.

December 5, 2014

In its surprise change of leadership, Francesca's Holdings Corp. named Michael W. Barnes as chairman, president and CEO, effective immediately. He joins Fancesca's after serving as CEO of Signet Jewelers since 2011, and leading the company’s $1.46 billion acquisition of Zale Corp. Barnes left the Ohio-based Signet in October, saying he wanted to be closer to his family in Dallas.

December 5, 2014

Staples Inc. has long prided itself on making things for customers. Now the retailer is trying to do the same for suppliers with Staples Exchange, a unified platform that allows vendors to sell through all of Staples’ e-commerce channels, with multiple integration options. Staples does not require vendors to use a third party that charges integration fees, instead giving them a single portal to enroll with all of Staples’ sites.

December 5, 2014

Starbucks Coffee Company has pulled out all the stops as its looks to enter the growing market for high-end specialty coffee.

December 5, 2014

Teen retailer Delia’s Inc. plans to liquidate operations as it prepares to file Chapter 11 bankruptcy protection "in the very near term." 

November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 26, 2014

J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014.

 

November 26, 2014

More than half of consumers are either unsure or not confident at all in the security of their personal information, which could impact holiday shopping.

 

November 26, 2014

Saks Fifth Avenue flagship on Manhattan’s Fifth Avenue has unveiled its holiday windows along with a dramatic light display that encompasses the entire façade of the iconic buiding.  

November 26, 2014

New customers whose first transaction involves a discount or special offer are 50% less likely to return to make a second purchase. 

November 24, 2014

Starting this month, social media users and others can send each other beers, cocktails and food items as gifts via a growing number of gift card options and features from Applebee’s Neighborhood Grill & Bar.

November 19, 2014

Best Buy Co. Inc. is partnering with shopping app provider Ibotta Inc. to drive Black Friday sales at Best Buy stores and on its website.

 

November 19, 2014

BJ's Wholesale Club’s Mastercard program ups the ante in the wholesale club credit card category. The new My BJ's Perks MasterCard will offer members 10 cents off per gallon of BJ's gas, up to 5% back on purchases in-club and at BJs.com, 2% back on eating out and non-BJ's gas purchases, and 1% back on purchases made everywhere else MasterCard is accepted. 

November 19, 2014

Cabela’s Inc. is expanding into new markets, with plans to open a store in Gainesville, Virginia, and Ottawa, Ontario, Canada.

 

November 19, 2014

Hudson’s Bay Company announced the appointment of Jon K. Nordeen to the position of CIO, effective November 2014.