Content about Foresee results

December 27, 2012

Amazon remains at the head of the class in terms of customer service, according to the annual Holiday E-Retail Satisfaction Index released Thursday by customer experience analytics firm ForeSee.

May 9, 2012

Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

January 12, 2012

A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

December 29, 2011

Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

May 13, 2011

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

May 13, 2011

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

January 11, 2011

The use of mobile phones in retail is increasing dramatically, according to a survey released at the National Retail Federation’s Annual Convention & Expo in New York City.

January 3, 2011

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2010

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2010

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 1, 2010

Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season.

June 14, 2010

The University of Michigan’s American Customer Satisfaction Index released Tuesday revealed that sales growth isn’t...

December 29, 2008

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

December 29, 2008

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

December 8, 2008

Online-shopper satisfaction on Cyber Monday may be experiencing a decline each year, but overall customer...

December 8, 2008

Online-shopper satisfaction on Cyber Monday may be experiencing a decline each year, but overall customer...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

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