December 22, 2014

While a fuss has been made about the increase in online spending, statistics show that more than three quarters of retail transactions are still made in-store.  

December 16, 2014

At one time, IT service providers could demonstrate their retail industry expertise by showing a PowerPoint slide of customer logos. That’s no longer sufficient. 

November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 3, 2014

Forrester Research said Monday it expects U.S. online sales to reach $89 billion in November and December. That's up 13%, or about $10 billion, over a year ago.

July 2, 2014

According to Forrester Research, weather is the leading cause of business disruptions. From commodity demands and supply chain interruptions to community assistance, retailers know the power that severe weather has over their economic profits and losses.

August 27, 2013

Stored value gift cards have become a staple item in many retailers' holiday assortments. Last year the NRF estimated U.S. consumers would spend close to $29 billion on gift cards during the holiday shopping season, and there is no reason to think the trend is slowing down.

July 26, 2013

By combining offers with other retailers or entities, retailers can avoid being victimized by the “adverse selection” of consumers who simply look for the largest discount they can find at a given time, Alex Rampell, CEO and co-founder of offer-based payment platform TrialPay, told attendees at the recent Retailer Roundtable event sponsored by digital gifting platform CashStar.

February 11, 2013

By Rob Schmults, Intent Media

January 16, 2013

By Mike Romano, SoundBite Communications

January 14, 2013

A report released at Retail’s BIG Show in New York City by Shop.org and Forrester Research found that as shoppers become increasingly connected, online retailers in 2013 will get back to basics, focusing on strategies and tactics to improve the customer experience and increase web conversion and loyalty across all devices.

November 15, 2012

One-in-five consumers is now "showrooming," according to new research by Aprimo, a Teradata in collaboration with Forrester Research analyst Sucharita Mulpuru.

November 15, 2012

One-in-five consumers is now "showrooming," according to new research by Aprimo, a Teradata in collaboration with Forrester Research analyst Sucharita Mulpuru.

February 22, 2012

Retailers should expect online purchases to become a bigger piece of retail sales, particularly in the key fourth-quarter period, where they could soon represent as much as 20% of holiday sales, according to Sucharita Mulpuru, VP and principal analyst, Forrester Research, and a leading expert on e-commerce and trends in the online shopping space.

“The pie for bricks-and-mortar retail is shrinking,” Mulpuru said during a presentation at the National Retail Federation’s 101st Annual Convention & EXPO in New York City.

December 12, 2011

By Greg Hammermaster, president, Sage Payment Solutions

August 22, 2011

Along with social media, all eyes will be on the mobile channel this upcoming holiday season. More and more retailers are joining the rush to launch “apps” that can be accessed by smartphone or tablet users. Others are putting QR codes on their products that can be scanned for information. At the same time, increasing numbers of consumers are using their personal mobile devices to do everything from research store information and compare prices to receive coupons and purchase products. 


June 20, 2011

Mobile commerce is expected to reach $31 billion by the end of 2016, according to a new report from Forrester Research.

May 3, 2011

More and more retailers are experimenting with mobile and social initiatives.

April 6, 2011

By Emily Millar, VP client relations, TELUS International

January 5, 2011

By Steve Castro-Miller, president and CEO of Bold Software, steve@boldsoftware.com

October 31, 2010

Retailers are investing time and money to create online shopping experiences that mirror real-world...

June 28, 2010

Consumers’ increasing appetite for mobile applications is driving online retailers to speed up their mobile...

December 16, 2008

Barnes & Noble has been ranked the No. 1 company in Forrester Research’s The Customer...

December 16, 2008

Barnes & Noble has been ranked the No. 1 company in Forrester Research’s The Customer...

November 30, 2008

This is the make-or-break month for retail survival: Every sale, every expense, every competitive...