May 11, 2015

With engaging the customer and managing the customer experience as top priorities for retailers, Boston Retail Partners’ 2015 CRM/Unified Commerce Survey indicates that 87% of retailers plan to use gamification to engage the customer within five years.

March 26, 2015

U.S. companies spend $2 billion on loyalty programs, but the investment isn’t yielding the type of increased engagement which drove implementation of the programs, according to a new report from Capgemini Consulting.

February 18, 2015

Homeowners looking to upgrade their backyard in time for summer can now enter membership-based buying club DirectBuy’s “Backyard Dream-Over” sweepstakes for a chance to win outdoor furniture, appliances, and more.

November 17, 2014

As a focus area of retail technology, workforce management may not be quite as sexy as CRM or omnichannel commerce. However, a lot of very exciting stuff is currently happening in the world of workforce management, as attendees of the recent KronosWorks 2014 conference in Las Vegas discovered.

November 12, 2014

Kronos Inc. is releasing a new leaderboard feature within its Workforce Central suite designed to reward and recognize employees, managers, and teams for positive job performance and adhering to an organization’s time and attendance policies and procedures.

November 12, 2014

Kronos Inc. is releasing a new leaderboard feature within its Workforce Central suite designed to reward and recognize employees, managers, and teams for positive job performance and adhering to an organization’s time and attendance policies and procedures.

June 24, 2014

Domino's Pizza is partnering with gamification provider Quikly to give one customer free pizza for a year.

December 12, 2013

Retail in the coming year will be more streamlined and integrated with online experiences, according to predictions from POS software provider Revel Systems.

October 17, 2013

Family is all about loyalty, and as a family-owned business, 301-store, Charlotte, N.C.-based Belk, Inc. makes an effort to maintain and reward loyalty from its customers.

August 14, 2013

Mobile commerce and gamification are two of the leading trends shaping the future of e-commerce.

February 5, 2013

Duane Reade announced that its 250 plus stores are integrating into Niantic Labs' new mobile game, Ingress.