December 11, 2014

Lowe’s Companies’ CEO Robert Niblock cited the recovering U.S. economy as among the reasons why the company plans to focus more on market differentiation and omnichannel retailing.

October 29, 2014

Kate Spade provided the best overall customer service in Sept. 2014. This marks the retailer’s first time topping Stella Benchmarks from customer service research firm Stella Service in 2014.

October 21, 2014
New York -- Using smartphones and tablets to shop for the holidays has grown by 53% since 2012, and is expected to play a big role in decision making and actual purchases this year, according to the American Express Spending & Saver Tracker. The report finds the average American consumer is back to holiday spending at 2012 levels, and will plan to shell out $842 this year (vs. $1,260 in 2013 and $848 in 2012).   Consumers saying they will use their gadgets to:
September 24, 2014

L.L. Bean provided the best overall customer service in August 2014.

March 4, 2014

There is no place in today’s hyper-competitive retail marketplace for a poorly maintained store — providing a clean, comfortable and safe shopping environment is a priority for chains across the board. As retailers increasingly focus on their core competencies, they are letting experts take care of functions and services that fall outside those areas, including facilities maintenance.