February 25, 2015

L.L. Bean provided the best overall customer service in the fiscal fourth quarter 2014, topping the first quarterly release of Stella Benchmarks.

February 24, 2015

American Express has officially launched its Small Merchant EMV Assistance Program, which was announced last October by President Obama.

February 24, 2015

American Express has officially launched its Small Merchant EMV Assistance Program, which was announced last October by President Obama.

February 23, 2015

Amazon.com is not the devil by any means, but the e-commerce giant is reportedly interested in “wearing” Prada and other high-end brand names on its site.

February 23, 2015

Amazon.com is not the devil by any means, but the e-commerce giant is reportedly interested in “wearing” Prada and other high-end brand names on its site.

February 23, 2015

A labor dispute that had reduced the 29 West Coast ports which handle close to half the consumer cargo in the U.S. down to 50%-60% capacity appears to be over.

February 23, 2015

A labor dispute that had reduced the 29 West Coast ports which handle close to half the consumer cargo in the U.S. down to 50%-60% capacity appears to be over.

February 19, 2015

The 29 West Coast ports, which handle 44% of container cargo in the U.S., are currently running at approximately 50-60% capacity, according to a report released Thursday by CBRE Group, the world’s largest commercial real estate services and investment firm.

February 19, 2015

The 29 West Coast ports, which handle 44% of container cargo in the U.S., are currently running at approximately 50-60% capacity, according to a report released Thursday by CBRE Group, the world’s largest commercial real estate services and investment firm.

February 17, 2015

Jonathan Ive, senior VP of design at Apple, is working on a redesign of Apple stores to make them feel more like a “natural” environment for the forthcoming Apple Watch, according to an article in The New Yorker.

February 17, 2015

Jonathan Ive, senior VP of design at Apple, is working on a redesign of Apple stores to make them feel more like a “natural” environment for the forthcoming Apple Watch, according to an article in The New Yorker.

February 11, 2015

The Finish Line Inc. is running an omnichannel promotion linked to the upcoming pro basketball all-star weekend in New York City.

February 11, 2015

The Finish Line Inc. is running an omnichannel promotion linked to the upcoming pro basketball all-star weekend in New York City.

February 10, 2015

CVS Health delivered a strong financial performance in 2014, including a solid fourth quarter, capping off a milestone year that will go down in history as the year it exited the tobacco category and rebranded the company.

February 10, 2015

CVS Health delivered a strong financial performance in 2014, including a solid fourth quarter, capping off a milestone year that will go down in history as the year it exited the tobacco category and rebranded the company.

February 10, 2015

The Home Depot is prepping for spring, traditionally its busiest selling season, with 80,000 new hires and by rolling out the latest mobile technology to better serve customers.

February 10, 2015

The Home Depot is prepping for spring, traditionally its busiest selling season, with 80,000 new hires and by rolling out the latest mobile technology to better serve customers.

February 10, 2015

Home shopping giant HSN is number one in online customer experience, according to the E-tailing Group's 2014l Customer Experience Index.

February 10, 2015

Home shopping giant HSN is number one in online customer experience, according to the E-tailing Group's 2014l Customer Experience Index.

February 4, 2015

With just 85 stores, Rochester, New York-based Wegmans Food Market edged past online giant Amazon to take the top spot for corporate reputation among the 100 most visible companies, according to the 16th annual Harris Poll Reputation Quotient study.

February 4, 2015

With just 85 stores, Rochester, New York-based Wegmans Food Market edged past online giant Amazon to take the top spot for corporate reputation among the 100 most visible companies, according to the 16th annual Harris Poll Reputation Quotient study.

January 27, 2015

One pure-play and six omnichannel retailers received top honors for their online customer service in the E-Tailing Group’s Q4 2014 Mystery Shopping Study.

January 27, 2015

One pure-play and six omnichannel retailers received top honors for their online customer service in the E-Tailing Group’s Q4 2014 Mystery Shopping Study.

January 27, 2015

Small formats are all the rage in retail these days, so no wonder the latest data from Nielsen shows 2014 was another year of record growth.