June 1, 2015

Consumers are predominantly using social media as a tool to give positive feedback, according to eDigitalResearch.

May 21, 2015

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels.

April 17, 2015

Foot Locker has launched its first smartphone mobile application for iOS and Android, along with 85 “Shoemoji” sneaker replica emoticons.

March 13, 2014

Yelp Inc. has announced the availability of Yelp Mexico.

May 14, 2012

By Steve Castro-Miller, LogMeIn, Inc.

April 6, 2011

By Emily Millar, VP client relations, TELUS International

January 5, 2011

By Steve Castro-Miller, president and CEO of Bold Software, steve@boldsoftware.com

October 3, 2010

Lands' End on Monday launched Lands' End Live, an online video chat tool that pairs...

October 26, 2008

Barnes & Noble has launched a new virtual experience on its site called “My B&N”...

September 30, 2008

In the cult classic role-playing computer game Dungeons and Dragons, players would often say,...