Content about Larry Freed

May 9, 2012
Top 20 e-retailers in customer satisfaction; Amazon on top

Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

December 29, 2011
E-commerce survey: Amazon tops in holiday service; Gap lags

Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

May 13, 2011
Amazon.com tops in online customer satisfaction

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

January 3, 2011
Holiday 2010: Online Winners in Customer Satisfaction

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2010
ForeSee details customer satisfaction with online retailers

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2008
Survey: Netflix, Amazon Tops in Customer Satisfaction

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

December 29, 2008
Survey: Netflix, Amazon Tops in Customer Satisfaction

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

December 8, 2008
Report: Online-Shopper Satisfaction Remains Steady

Online-shopper satisfaction on Cyber Monday may be experiencing a decline each year, but overall customer...

December 8, 2008
Report: Online-Shopper Satisfaction Remains Steady

Online-shopper satisfaction on Cyber Monday may be experiencing a decline each year, but overall customer...

© 2013