Content about Loyalty program

March 21, 2013

Starbucks to expand loyalty program to Teavana and supermarkets

Starbucks Coffee Co. is expanding its customer loyalty program to the supermarket channel and its Teavana stores as it looks to double membership from 4.5 million members at the end of October 2012 to approximately nine million members by the end of fiscal 2013.

March 18, 2013

Raley's goes social with BzzAgent

Raley’s Family of Fine Stores, a privately held supermarket chain with a presence in Northern California and Nevada, has partnered with BzzAgent, the social marketing arm of Dunnhumby, to develop the first grocery retailer advocacy online platform to further enhance its new loyalty program, Something Extra.

March 6, 2013

Study: Nordstrom is nation’s favorite fashion retailer; Dick’s tops for sports apparel

Nordstrom is the nation’s favorite fashion retail chain, according to an annual consumer study conducted by customer intelligence solutions provider Market Force Information.

February 21, 2013

Safeway Q4 income increases 14%, topping estimates

Safeway Inc. said that its fourth-quarter net income rose 13% to $244 million, far ahead of expectations, helped by its customer loyalty program.

February 14, 2013

Bon-Ton relaunches updated loyalty program

The Bon-Ton Stores announced that its “Your Rewards” loyalty program has been revamped and will be reintroduced beginning Feb. 15.

January 31, 2013

Hudson’s Bay unveils new rewards program

Hudson’s Bay Co. said it has introduced a new three-tiered rewards program, partnering with Capital One Canada to boost the rate at which HBC shoppers earn reward points for shopping at Hudson's Bay, Thebay.com or Home Outfitters.

January 24, 2013

Saks’ enhances omni-channel strategy with loyalty program updates and free shipping

Saks Fifth Avenue is amping up its omni-channel strategy by updating its SaksFirst loyalty program and adding free shipping.

January 16, 2013

LoyaltyPulse: Restaurant rewards increase visits

Survey results released by loyalty program consultant Loyalogy showed that restaurant rewards programs can increase patron visits by 35%.

January 10, 2013

Overstock.com, Rewards Network partner on dining loyalty program

Overstock.com said it is launching the Club O Dining Rewards program in partnership with Rewards Network.

December 27, 2012

IT Hot Buttons

From mobile payments to mining big data for customer insights, savvy retailers are using all the tools at their disposal to engage and connect with shoppers and provide relevant, convenient and personalized shopping experiences across all channels.

As retailers competitively position themselves for growth in 2013 and beyond, there are a number of hot buttons or key considerations that will be driving their strategies. Here is a look at some of the top ones:

Marketing and IT collaboration

November 27, 2012

Building Relationships

Loyalty programs may be commonplace across the retail industry, but few are capable of rewarding members on a personal level. Société de transport de Montréal (STM) may not be a retailer, but retail chains can learn a valuable lesson from how the transportation company rewards individual consumers for their loyalty.

November 5, 2012

Survey finds 27% of adults will use a smartphone or tablet for holiday shopping

More than one-quarter (27%) of U.S. adults will use their smartphone or tablet for their holiday shopping this year, according to new survey by CouponCabin.com.

October 30, 2012

Survey: Consumers open to restaurant technologies

Chicago -- Survey results released Tuesday by Technomic found that restaurant goers are increasingly open to trying new technologies in the dining environment.

According to the survey, a majority of consumers expect to use technology to order food at restaurants more often in the coming year, and very few (just 3%) expect to use it less than they currently do.

Consumers expressed the most interest in tableside touchscreen devices that enable them to self-order and pay, iPad/tablet menus and digital rewards tied to loyalty programs.

October 10, 2012

Pinkberry launches mobile app

Frozen yogurt chain Pinkberry said it has launched a loyalty card – Pinkcard – that will be centered around the debut of the chain’s new mobile app.

September 7, 2012

Walgreens launches loyalty program with online sweepstakes

Walgreens said that customers can begin online enrollment into its new customer loyalty program, Balance Rewards.

September 6, 2012

Merging POS and Loyalty Card Data to Increase Sales, Customer Insights for Retailers

By Kent Smith, Galleria Retail Technology Solutions

August 24, 2012

Walgreens to launch loyalty card

Walgreens will launch a loyalty card on Sept. 16, Reuters reported.

August 15, 2012

Changing the Game

The Annual State of the Industry Report is the centerpiece of this issue of Chain Store Age, and it’s a great read. It’s also very timely.

August 15, 2012

Focus on: Holiday Prep

There’s no question about it: Shoppers will have more options than ever before when it comes to shopping this holiday, from where and how they shop to how they pay. Given the myriad of choices available, experts agree that one of the keys to a successful holiday season — and long-term survival — is customer engagement.

August 13, 2012

Stage Stores teams with Alliance for private-label credit card services

Stage Stores and Alliance Data Systems Corp. announced Monday they have forged private-label credit card renewal agreement.

August 8, 2012

Why “Just for u” Might be Just What Loyalty Cards Need

By Jundong Song, 89 Degrees

August 2, 2012

Metro Group’s Real hypermarket chain deploys IBM couponing app

Hypermarket chain Real, part of Metro Group, worked with IBM to launch a new electronic coupon system throughout its 320 German stores.

August 2, 2012

Seizing the SoMoLo opportunity

By Dave Bruno, RedPrairie