August 21, 2015

Pet Supplies Plus, a retail pet supply business with 320 stores in 25 states, positions itself as a smaller, convenient alternative to big-box competitors.

August 19, 2015

A rival Midwestern grocery chain is reportedly accusing regional mass merchandiser Meijer Inc. of offering unfairly low prices on grocery products.

August 5, 2015

Developing customer rewards programs costs money, but when done correctly pays big dividends.

July 28, 2015

Social media and search engines are two of the most popular online destinations, but are heading in different directions when it comes to customer satisfaction.

July 21, 2015

Back-to-school shoppers are both willing to spend more and also seeking savings this season.

July 1, 2015

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price.

June 23, 2015

Meijer has moved into its sixth state, opening its first two Wisconsin supercenters.

May 18, 2015

Honey Baked Ham is consolidating three regionalized operating divisions, currently based in Georgia, Michigan and Ohio, and has also named two new top executives.

April 30, 2015

Our cover story this month is about one of my favorite topics: hot retail concepts. It’s a subject that, to my mind, never goes out of style because it speaks as much to the essence of retail in today’s omnichannel age as it did in the purely physical one.

April 29, 2015

Despite economic indicators that show the recession is over, customers are slightly less satisfied in 2015 than they were the prior year.

April 20, 2015

A. Alfred Taubman, a real estate developer who is credited with inventing the modern indoor shopping center, has died.

April 20, 2015

A. Alfred Taubman, a real estate developer who is credited with inventing the modern indoor shopping center, has died.

April 16, 2015

 Meijer is the latest retailer to test out curbside pickup of online orders.

April 7, 2015

Nordstrom Inc. plans to open two new Nordstrom Rack stores in Pittsburgh and Novi, Michigan.

March 24, 2015

According to new data from the American Customer Satisfaction Index (ACSI), the national level of customer satisfaction dropped 0.5% to 75.2 in fourth quarter 2014.

March 18, 2015

Meijer will up its fashion game with the spring launch of a Skechers concept shop inside the Knapp's Corner Meijer, Michigan, about one year after the retailer unveiled a fresh approach to lure grocery customers across the center aisle to its apparel offerings.

February 24, 2015

If we wanted to show the struggles of the classic American mall, I don’t think we could come up with a better example than Northland Mall in Southfield, Michigan.

February 18, 2015

Customer satisfaction with retail is down for the first time in four years.

February 10, 2015

One of the interesting retail real estate trends I’ve been seeing pick up steam in the last couple of years is the willingness of many retailers to look beyond the traditional mall locations. Many are choosing locations on “hot streets,” bustling avenues within major communities that happen to be the retail hub, or in the downtown/village center area of the market.

January 27, 2015

Schostak Brothers & Company has completed leases for five new tenants at its Northville Park Place property, located in Northville, Michigan.

January 27, 2015

Schostak Brothers & Company has completed leases for five new tenants at its Northville Park Place property, located in Northville, Michigan.

January 27, 2015

Pizza ordering continues to get easier and easier. Hungry Howie's Pizza has partnered with Revention to create a custom digital online ordering platform, a simple-to-use solution that allows customers to order from any internet capable device, whether desktop, tablet or mobile phone.

January 21, 2015

Madison Marquette announced that Brad Muth has joined the company as senior managing director, portfolio management.

January 16, 2015

Consumers are feeling bullish, buoyed by low gas prices and an improving job market.