December 3, 2014

Omnichannel retailers that provide cross-channel offers to their customers are the big winners emerging from this year’s “Cyber Week.”

December 1, 2014

Just more one-third of all Black Friday online revenue came from shoppers on mobile devices, up 48 percent from 2013. 

November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 25, 2014

For children on a long journey, the typical refrain is, “Are we there yet?” However, for retail IT practitioners and executives, the challenge is not in waiting to get “there,” but figuring out what “there” even is. The question for the IT journey on which retailers are now traveling can be more appropriately phrased as, “Where are we going?”

November 19, 2014

 Total retail sales in the United States  will rise 5% to reach $862 billion during November and December this year, according to the latest forecast from eMarketer. 

November 17, 2014

Smart retailers are transforming the shopping experience to meet shifting consumer behavior, providing real-time inventory visibility and rich, reliable content over responsive websites. 

November 11, 2014

Mobile shopping is expected to reach new highs this  holiday season, but retailers aren’t prepared to meet customers’ mobile needs, according to a new CFI Group study, sponsored by eBay Enterprise.

October 30, 2014

Revenue coming from smartphones grew 141% year-over-year during the third quarter of fiscal 2014.

October 28, 2014

McDonald’s accepts Softcard mobile payments in U.S.

October 14, 2014

Behind the glitz and window dressing “wow” factor of Apple’s Sept. 9th iPhone 6/6 Plus and Apple Watch announcements, the meaty Apple Pay announcement was really the star of the show.

October 13, 2014

Smart machines, mobile and digital business transformation all weigh heavily in tech research giant Gartner’s top 10 predictions for IT organizations and users in 2015 and beyond.

September 25, 2014

E-Plus Gruppe, a German telecommunications provider with 400 corporate stores, is using OneView Commerce Store to become one of the first European retailers merging its digital and physical stores via OneView’s mobile commerce framework.

September 23, 2014

Behind the glitz and window dressing “wow” factor of Apple’s Sept. 9 iPhone 6/6 Plus and Apple Watch announcements, the meaty Apple Pay announcement was really the star of the show.

September 23, 2014

The retail industry is expected to benefit from mobile commerce, free shipping offers, in-store pickup promotions and e-commerce videos during the 2014 holiday season.

September 16, 2014

Subway announced that it will launch NFC-based mobile payments nationwide on Oct. 1 with Softcard, the mobile commerce joint venture created by AT&T Mobility, T-Mobile USA, Inc. and Verizon Wireless.

September 10, 2014

Target Corp. is extending its mobile strategy with two new options.

September 2, 2014

Plug and Play brings together retailers with startups that offer specific technology and expertise that can relieve retailer pain points. As a new feature, Customer Disruption will provide a link to a brief Q&A with the CEO of a Plug and Play startup. This week’s CEO Corner features three questions with Saurin Shah, CEO of Sift.

August 27, 2014

While holiday forecasts are just starting to come out, most industry experts agree that retailers can expect mobile to command a bigger share of online shopping. Forrester projects $294 billion in e-commerce sales across 30 retail categories in 2014, with $87 billion of the total occurring on phones and tablets in 2014. A report by IBM forecasts that mobile will account for more than 20% of site sales and more than 43% of site traffic, by November 2014.

August 8, 2014

Fairytale Brownies has opened a mobile store designed for ordering any time and from any mobile device, based on the MShopper mobile commerce platform.

August 7, 2014

Less than 30% of middle-market retailers have websites optimized for mobile purchases, according to a national survey of C-suite executives by GE Capital.

August 5, 2014

Smartphone-generated revenue by consumers to retailer smartphone-optimized websites was up 97.6%, from July 2014 versus July 2013, according to Branding Brand, a mobile commerce platform.

June 23, 2014

I don’t mean for this column to become a running commentary on the latest goings-on at Amazon.com, but there’s no escaping the fact that after two decades, the e-commerce pioneer remains at the forefront of digital commerce innovation.

May 28, 2014

While commerce has always been an exchange between a customer and a merchant, the payment aspect has historically been the sore point of any transaction.

May 27, 2014

While the reach of mobile devices has grown dramatically in recent years, we’ve failed to realize the promise of using this ubiquitous device as a mobile wallet.