February 23, 2015

The White House recently hosted a daylong Summit on Cybersecurity and Consumer Protection at Stanford University. Speakers ranged from President Barack Obama to Apple CEO Tim Cook to Walgreens president Alex Gourlay). Here are a few takeaways.

February 19, 2015

Nearly 300% more retailers plan to use mobile POS in the next two years, according to a special report by Boston Retail Partners (BRP).

February 18, 2015

Samsung Electronics Co. is making a major commitment to mobile payments with its agreement to acquire U.S. startup LoopPay, a mobile wallet solutions provider that turns existing magnetic stripe readers into contactless receivers.

February 17, 2015

I recently had the chance to spend some time talking with Dan Ward, cofounder of app development firm Detroit Labs. Since 2011, Detroit Labs has developed apps in its downtown Detroit center, rapidly growing to 75 employees and serving a wide range of companies including Domino’s Pizza. Here are five tips for developing a successful retail app gleaned from my conversation with Ward:

February 9, 2015

While the digital age has encouraged more consumers to shop and browse products on the Web, physical stores are still primary destinations for shoppers, according to an annual survey by PwC's.

January 21, 2015

With only nine months until the EMV migration deadline, retail and technology professionals are still unprepared, according to a recent survey by ACI Worldwide.

December 29, 2014

With innovative players entering the fold and the U.S. payments infrastructure upgrade well under way, the industry is poised for a shift over the next several years. As such, I expect the following trends will dominate the retail payments industry in 2015.

December 23, 2014

Although the mobile payment partnership that Starbucks and Squ

December 17, 2014

Payments made via near field communications (NFC)-enabled mobile handsets will account for $130 billion in worldwide consumer retail spend by 2020, according to a study by Strategy Analytics. 

December 8, 2014

Chick–fil–A is mobilizing its customers, at least when it comes to payment and ordering. 

December 5, 2014

Kohl’s Department Stores had a tough third quarter that included a 20% drop in profits, but the retailer reportedly sees its loyalty program and mobile wallet as important competitive assets.

December 2, 2014

Altpay, a startup mobile payment company that released its patent-pending technology in April 2014, has received a $1 million equity investment from two family office investors.

November 25, 2014

For children on a long journey, the typical refrain is, “Are we there yet?” However, for retail IT practitioners and executives, the challenge is not in waiting to get “there,” but figuring out what “there” even is. The question for the IT journey on which retailers are now traveling can be more appropriately phrased as, “Where are we going?”

November 24, 2014

TechPay Mobile Payment Systems has launched the SwiftPay mobile payment system.

November 19, 2014

Amazon is once again tops in online customer satisfaction, but its leadership is eroding, according to a study by Answers.com, a provider of  cloud-based customer experience solutions. 

November 14, 2014

More shoppers will be leveraging their mobile phones for holiday purchasing than ever before.

November 11, 2014

There may be room for more than one player on the automated mobile payment court.

November 6, 2014

More than half (54%) of consumers who use mobile devices in stores to help with the shopping experience research and compare prices of different stores, and 41% research and compare features of different brands, according to a survey by Burst Media and Rhythm NewMedia.

November 4, 2014

Apple Pay is off to a fast start—but will it last? Will any of these mobile wallet systems gain traction, or will they remain a novelty for a small subset of consumers?

November 4, 2014
Bedford, Mass. -- Almost 50% of consumers have fallen victim to at least one data breach and 45% say they are not confident they know all instances of when their personal information has been leaked. However, according to a survey conducted by RSA, the security division of EMC, in conjunction with the Ponemon Institute of more than 1,000 U.S. consumers, in many cases behaviors toward security have not changed.  
November 3, 2014

CurrentC, the mobile payment service under development from a retailer consortium known as Merchant Customer Exchange, or MCX, has been getting a lot of attention in the past week.

October 30, 2014

CurrentC, a mobile payment service still in pilot mode from a group of retailers known as the Merchant Consumer Exchange (MCX), has reportedly been hit by hackers.

October 28, 2014

Alibaba Group Holding Ltd. and Apple Inc. are reportedly considering partnering on digital payment.

October 28, 2014

McDonald’s accepts Softcard mobile payments in U.S.