March 6, 2015

In the 1990s, when the Internet and eCommerce created a tangible link between modes of shopping that had previously been isolated (stores and catalogs), retailers struggled with how to understand, measure, and connect with shoppers in multiple ways.

March 6, 2015

What’s going to keep people coming back to physical store locations, as comfort levels with e-commerce rise every year? Savvy retailers are fighting technology with technology, refreshing the look and feel of their stores by integrating more gadgets, and using data in a more integrated way to inform strategy.

January 14, 2015

Orchard Brands, a multichannel retailer of apparel and home products focused on consumers older than 50, has partnered with Borderfree for global e-commerce.

September 12, 2014

Webrooming, showrooming ... I'm guilty of it all. Surprised? You shouldn't be. After all, it is all about me, the everywhere consumer, and my super power ... the power to choose. I can shop in-store, but I can also, just as easily, shop online; my only concern is that my needs and expectations are met.

September 9, 2014

Maurices, a subsidiary of the Ascena Retail Group, announced that Ali Wing has been named chief marketing officer, executive VP of digital commerce.

June 19, 2014

Jimmy Jazz, a multichannel retailer of urban apparel and footwear with 170 physical stores in the eastern U.S., has implemented NetSuite OMX to support its e-commerce storefront.

January 7, 2014

Ken Morris, principal, Boston Retail Partners, recently took the time to explain how real-time retailing and how the concept of “unified commerce” allows stores themselves to become networks for customer engagement.

What is real-time retailing, and how does it benefit retailers and their customers?

October 11, 2013

Tractor Supply CEO Greg Sandfort outlined the company's online strategy, borrowing phrases from other multichannel retailers.

September 4, 2013

A subsidiary of General Growth Properties has partnered with Deliv, a company that provides national multichannel retailers with low-cost same-day delivery through crowd-sourced drivers.

August 15, 2013

Dover Saddlery, a multichannel retailer of equestrian products, announced the hiring of James Cullen to the newly created position of executive VP.

June 25, 2013

Multichannel retailer/product marketer As Seen On TV is taking advantage of the burgeoning crowd-funding trend to let its customers help decide what new products will be available for sale.

June 14, 2013

A new study from RSR Research concludes that retailers offering multiple selling channels connect more with consumers and are more profitable than retailers operating a single channel.

June 4, 2013

Topeka, Kan. -- Popular industry wisdom holds that channel alignment is mainly for the benefit of the consumer, who desires a seamless retail experience and does not want have to start from scratch every time they engage with a retailer via a new channel. While this holds true, channel alignment is also a crucial strategic and tactical necessity for back-end operations.

May 30, 2013

Delia’s reported Thursday that its loss more than doubled year-over-year, as the multichannel retailer lost $9.2 million in the quarter ended May 4, compared with a loss of $4.3 million last year.

March 15, 2013

The physical store remains the centerpiece of the purchase journey, according to a study by PwC. The report, "Demystifying the Online Shopper," addresses myths about multichannel retailing and offers some ideas to help retailers keep up with their customers. Here's a recap:

March 5, 2013

Alliance Data Systems Corp., a leading provider of loyalty and marketing solutions derived from transaction-rich data, announced its Retail Services business has signed a long-term agreement to continue providing the co-brand credit card program for multichannel retailer Gander Mountain.

February 6, 2013

Social media isn’t likely to become an important retail channel anytime soon, according to a new report by PwC.

November 15, 2012

By Kiran Kumar Malathkar, Mindtree Limited

September 21, 2012

Two U.S. retailers took home top honors at the 2012 World Retail Awards in London, with Costco Wholesale Club named “Retailer of the Year,” and Macy’s recognized as “Multichannel Retailer of the Year.”

August 15, 2012

There’s no question about it: Shoppers will have more options than ever before when it comes to shopping this holiday, from where and how they shop to how they pay. Given the myriad of choices available, experts agree that one of the keys to a successful holiday season — and long-term survival — is customer engagement.

March 7, 2012

E-commerce sales continue to grow and have a major impact on multichannel retailers, according to new report from The Retail Industry Leaders Association.

February 15, 2012

Multichannel retailer Dreams, which focuses on the licensed sports products industry, said that it has partnered with Hibbett Sports to become its exclusive online provider for team merchandise in the licensed sports category.

November 9, 2011

Digital and interactive agency Rosetta has teamed with appliance and electronics retailer Hhgregg to launch a mobile e-commerce site to complement the re-designed website.

July 5, 2011

CDC Software Corp. announced Tuesday that Hamburg, Germany-based Hermes Fulfilment, part of multichannel retailer Otto Group, is using the cloud-based CDC e-commerce platform to help deliver e-commerce and multichannel retail services to its global customers.