November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

October 29, 2014

Online footwear retailer Zappos is ranked the simplest brand in the U.S. And that’s a good thing.

March 5, 2014

A new phishing scam is reportedly targeting Netflix customers and trying to obtain their financial and personal information.

March 5, 2014

A new phishing scam is reportedly targeting Netflix customers and trying to obtain their financial and personal information.

October 31, 2012

A filing disclosure on Wednesday revealed that billionaire investor Carl Icahn has built a 10% stake in Netflix, suggesting that dramatic changes in the company could loom.

October 31, 2012

A filing disclosure on Wednesday revealed that billionaire investor Carl Icahn has built a 10% stake in Netflix, suggesting that dramatic changes in the company could loom.

May 9, 2012

Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

January 12, 2012

A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

December 6, 2011

Netflix, Google and Amazon top a list of the 10 “simplest” U.S. brands, according to Siegel+Gale’s second annual Global Brand Simplicity Index.

July 26, 2011

Wal-Mart Stores said Tuesday that it is leveraging last year’s acquisition of video-streaming service Vudu to launch digital online movie rental and streaming on Walmart.com.

July 22, 2011

Blockbuster announced that it has assumed contracts with property owners nationwide and will maintain operations of more than 1,500 U.S. Blockbuster stores that would have closed under liquidation, as approved in a New York bankruptcy court this week.

May 13, 2011

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

January 20, 2011

Amazon.com said Thursday it is buying Lovefilm, a European movie rental service akin to Netflix, according to a report by the Associated Press.

January 3, 2011

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2010

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

August 12, 2010

Blockbuster, which has been trying to avoid filing for bankruptcy protection amid tough competition from...

July 18, 2010

Netflix said Monday it will launch a Canadian service for streaming movies and TV episodes...

June 28, 2010

NCR Corp. said Tuesday it plans to install more Blockbuster DVD vending machines in Tennessee,...

June 22, 2010

Sears Holdings Corp. said Tuesday that it will begin selling on-demand access to movies and...

June 15, 2010

Netflix said Wednesday that former Pixar CFO Ann Mather will join its board of directors...

June 14, 2010

Blockbuster CEO Jim Keyes confirmed Tuesday that the company is negotiating options that would keep...

June 6, 2010

Netflix and Apple are gearing up to make the movie-rental service to be available on...

March 17, 2010

New York City Standard & Poor's Ratings Services downgraded video rental chain Blockbuster's corporate credit...