May 18, 2015

The U.S. dollar has risen by more than 20% against the other major currencies over the last year, buoyed by a respectable if not torrid economic recovery and sinking oil prices, among other factors. That could be a breath of fresh air for U.S. shoppers with a taste for imported goods. For global mega-brands like PVH, Microsoft and Coach, however, the implications are closer to a gathering storm.

September 16, 2014

India, China, and Malaysia are the top-ranked offshoring destinations.

November 11, 2013

Information technology outsourcing (ITO) enables organizations to cut labor and infrastructure costs, improve operating efficiencies and increase flexibility in the IT department.

September 16, 2011

The outsourcing of real estate and facilities management (REFM) activities is expected to expected to hold steady or increase, according to the inaugural KPMG 2011 global real estate and facilities management outsourcing pulse survey.

December 9, 2010

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction.

June 30, 2008

Facilities management is gaining status as a key component of a retailer’s overall brand...

September 30, 2007

More companies are considering green credentials when selecting outsourcing companies, according to a recent study...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

April 30, 2007

The small-box construction track at SPECS/2007 was designed for retailers with smaller store formats. Sessions...

February 28, 2007

Much to Ultimate Electronics’ delight, shoppers spent $20.1 billion on consumer electronics and appliances during...