Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels.
Domino's Pizza is debuting a new ordering option that combines two new-to-the-world innovations — ordering via tweet and ordering via emoji, specifically the pizza emoji. The ordering platforms launched on Wednesday throughout the United States.
Foot Locker has launched its first smartphone mobile application for iOS and Android, along with 85 “Shoemoji” sneaker replica emoticons.
Facebook hopes to transform the way customers communicate with retailers by re-inventing the customer service platform.
By Steve Castro-Miller, LogMeIn, Inc.
By Emily Millar, VP client relations, TELUS International
By Steve Castro-Miller, president and CEO of Bold Software, email@example.com
Lands' End on Monday launched Lands' End Live, an online video chat tool that pairs...