March 25, 2015

Facebook hopes to transform the way  customers communicate with retailers by re-inventing the customer service platform.

May 14, 2012

By Steve Castro-Miller, LogMeIn, Inc.

April 6, 2011

By Emily Millar, VP client relations, TELUS International

January 5, 2011

By Steve Castro-Miller, president and CEO of Bold Software,

October 3, 2010

Lands' End on Monday launched Lands' End Live, an online video chat tool that pairs...