June 1, 2015

Online menswear retailer Combatant Gentlemen has launched a video chat solution on their website that allows customers to shop alongside a personal stylist.

June 1, 2015

Consumers are predominantly using social media as a tool to give positive feedback, according to eDigitalResearch.

May 21, 2015

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels.

May 20, 2015

Domino's Pizza is debuting a new ordering option that combines two new-to-the-world innovations — ordering via tweet and ordering via emoji, specifically the pizza emoji. The ordering platforms launched on Wednesday throughout the United States.

April 17, 2015

Foot Locker has launched its first smartphone mobile application for iOS and Android, along with 85 “Shoemoji” sneaker replica emoticons.

March 25, 2015

Facebook hopes to transform the way  customers communicate with retailers by re-inventing the customer service platform.

May 14, 2012

By Steve Castro-Miller, LogMeIn, Inc.

April 6, 2011

By Emily Millar, VP client relations, TELUS International

January 5, 2011

By Steve Castro-Miller, president and CEO of Bold Software, steve@boldsoftware.com

October 3, 2010

Lands' End on Monday launched Lands' End Live, an online video chat tool that pairs...