February 18, 2015

Customer reviews are now an expectation, not an option, for e-commerce sites.

February 10, 2015

Home shopping giant HSN is number one in online customer experience, according to the E-tailing Group's 2014l Customer Experience Index.

February 9, 2015

While the digital age has encouraged more consumers to shop and browse products on the Web, physical stores are still primary destinations for shoppers, according to an annual survey by PwC's.

January 15, 2015

Consumers enjoyed a very discounted holiday season. According to a new survey from Alliance Data Retail Services, there was a 12% increase in the number of consumers saving on holiday purchases using rewards, discount offers and coupons.

December 29, 2014

Consumers who didn’t get what they wanted for the holidays are taking matters into their own hands. 

December 23, 2014

With the holiday shopping season officially in full swing, many retailers are facing the challenge of reaching consumers during this traditionally noisy time of year.  

December 19, 2014

Amazon.com is partnering with retail shopping app provider Ibotta Inc. to enable Amazon shoppers to receive additional cash back on a range of products purchased directly on Amazon.com.

December 18, 2014

When it comes to making online selections, Christmas shoppers are better late than never.

December 17, 2014

As 2014 comes to a close, one thing is clear—traditional retailing is under fire. 

December 15, 2014

More than half (56%) of Christmas shoppers surveyed typically have gifts left to purchase by the time "Panic Saturday,” the last Saturday to shop for holiday gifts before Christmas (also referred to as "Super Saturday"), rolls around.

December 12, 2014

The recent spate of investments in Indian e-commerce ventures appear to be based on solid expectations. 

December 12, 2014

Even in a digital age, young women still love shopping malls—especially during the holidays.

December 3, 2014

Cyber Monday reached $2.04 billion in desktop online spending, up 17% from a year ago and representing the heaviest online spending day in history and the only day ever to surpass $2 billion in sales.

December 3, 2014

A new study shows just how diluted Black Friday has become to holiday shoppers: Twenty-eight percent of shoppers shopped in stores Nov. 22/Nov. 23 and 34% of shoppers chose to shop in stores the weekend after Black Friday (Nov. 29/Nov. 30), while 25% shopped on Black Friday, according to Kantar Retail.

December 1, 2014

The Alliance for Main Street Fairness (AMSF) launched a television advertising campaign to educate lawmakers on what is says is the imminent threat posed by China's online mega-retailer Alibaba as it enters the U.S. retail market. 

November 26, 2014

As the official kick-off of the holiday season approaches, your core online holiday campaigns are all wrapped up and ready for holiday shoppers. This year, it is expected that online consumer spending will rise 16% over last year to approximately $60 billion, according to the comScore forecast.

November 26, 2014

More than half of consumers are either unsure or not confident at all in the security of their personal information, which could impact holiday shopping.


November 21, 2014

The number one reason why some consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. 

November 20, 2014

A survey by Prosper Insights & Analytics finds that while overall holiday spending plans are up this holiday season, shoppers will still be looking for sales and big discounts and spending only what they have to, making waves for retailers to navigate this year.

November 20, 2014

Cross-border shoppers (those for whom more than 10% of their online spend is cross-border), spend approximately twice as much as consumers who only shop domestically.

November 18, 2014

Omnichannel U.K.-based mass merchandise retailer Argos has selected Paragon’s advanced home delivery (HDS) software solution as part of a large-scale project to revolutionize its home delivery operation. Paragon’s HDS software enables Argos to offer optimized time windows to customers at the point of order.

November 11, 2014

Amid a public fight for Thanksgiving weekend foot traffic, retailers are also battling behind the scenes to prepare for peak-season e-commerce orders.

November 6, 2014

In years past, holiday shopping was targeted to brick and mortar, Black Friday foot traffic, but with the steady boom in e-commerce, the shopping frenzy is now taking place in the digital world as well.

November 6, 2014

ShopRunner announced a new partnership with Alipay which will pave the way for Chinese online shoppers to buy directly from U.S. retailers’ ecommerce sites.