March 27, 2015

Lids Sports Group fully understands the importance of the brick-and-mortar channel when it comes to omnichannel commerce and customer experience.

March 26, 2015

Specialty retailer Soft Surroundings has chosen Ambius Premium Scenting to enhance the shopping experience for its customers at all 18 retail locations.

March 26, 2015

An overwhelming majority (70%) of consumers around the globe say that the best way retailers can add value to their shopping experience is to provide easy access to information about their products and services, both online and in stores.

March 25, 2015

U.S. retailers are struggling to meet the demands of consumers, according to a report by Accenture.

March 25, 2015

In my 20-plus year career working with retailers, when sales do not meet forecasted expectations, gas prices and the weather are always the factors retailers point to for explanation. Oil prices are low and are expected to remain so for the next two quarters, so why haven’t we seen robust spending?

March 25, 2015

“You can’t get your nails done online, you can’t get dry cleaning done online and you can’t eat the Internet.” These are the dominant themes from retail clients (property owners) over the last few years. Today’s shopping center acquirers are looking for “necessity centers” with a stable rent roll. These centers consist of restaurants, nail salons and other destination retail that is not competing with e-commerce.

March 25, 2015

Weis Markets is set to expand online shopping with in-store pick-up to its 26th location, making the service available at its West Lawn, Pennsylvania, store.

March 23, 2015

The average person celebrating Easter this year will spend $140.62, slightly more than last year’s $137.46, according to the National Retail Federation’s Easter Spending Survey conducted by Prosper Insights & Analytics.

March 20, 2015

Chain Store Age hosted its 51st annual SPECS 2015 conference on March 15-17, in Las Vegas. Here are three takeways from the conference concerning technological innovation in the store planning area:

March 17, 2015

Retail CFOs expect U.S. consumers’ feverish appetite for online buying to continue its strong upward trajectory in 2015.

March 16, 2015

As most retailers can attest, perceived inconsistencies between the online and offline worlds can lead to customer dissatisfaction and ultimately lost sales. Consumers believe it’s not possible to receive the same promotion or rebate in-store as online.

March 16, 2015

These days, retailers spend a lot of time obsessing over letters, specifically CAC and CLV. Most know these terms as shorthand for customer acquisition cost and customer lifetime value. Both are key concepts and incredibly important metrics if you operate a retail business.

March 12, 2015

Retail real estate firm Simon, in partnership with fashion and retail event company Decoded Fashion, has announced the 10 finalists in its "Future of Retail: Meet the Disruptors" competition.

March 10, 2015

Specialty retailer Dooney & Bourke has migrated its digital commerce operations from an on-premise solution to Demandware Commerce.

March 9, 2015

U.S. consumers want a more personalized retail experience but are conflicted about disclosing the type of personal information that goes along with it, according to a survey from Accenture.

March 9, 2015

The onset of 2015 marked a huge change in shipping costs, and as a result retailers are struggling to find ways to maintain their bottom lines. As of Jan. 1, packages are now being evaluated by their “dimensional weight,” or volume, instead of determining price by weight alone. Experts say that the when combined with other annual rate hikes and surcharges, the resulting average rate increases will be as high as 30% or more.

March 9, 2015

You’ve undoubtedly heard about the Internet of Things (IoT) and you might think that it’s all about wearables and energy savings. You might conclude that it doesn’t have much to do with your retail business.

March 6, 2015

If you’re going to create an agenda, it may as well be an ambitious one. And the “Greatness Agenda” being pursued by Kohl’s Corp. is certainly that.

March 6, 2015

Despite the large splash caused by the September 2014 launch of Apple Pay, the general consensus is that mobile payment is still in the infancy stage. But while mobile payment is growing at a tempo that is best described as “slow and low,” the overall market is getting increasingly competitive

March 6, 2015

Rebecca Minkoff has tapped into a sweet spot when it comes to integrating the best of online and offline retail.

March 6, 2015

The era of the “push” supply chain, where retailers do their best to determine consumer demand well ahead of time and offer a select assortment, is ending. E-commerce platforms that offer a nearly limitless supply of inventory, along with a high degree of digital customization, have changed consumer expectations across all channels.

March 6, 2015

Dhiraj Jain, business development head of retail products and IP for global IT services, consulting and business solutions organization Tata Consultancy Services (TCS), recently took some time to explain exactly how the POS is evolving into a full-fledged omnichannel commerce platform.

March 6, 2015

In the 1990s, when the Internet and eCommerce created a tangible link between modes of shopping that had previously been isolated (stores and catalogs), retailers struggled with how to understand, measure, and connect with shoppers in multiple ways.

March 6, 2015

The store is back, baby! That was the message I heard again and again at the National Retail Federation’s 2015 Annual Convention in New York City. It was sounded by retailers, consultants and tech suppliers alike as they rushed to explain the relevance of offline retail in an omnichannel world.