Content about Online shopping

May 17, 2012
Charlotte Russe selects Innotrac for e-commerce fulfillment, contact center solutions

Commerce solution provider Innotrac Corp. said that Charlotte Russe has selected it to provide fulfillment and contact center solutions for the retailer’s growing e-commerce business.

May 14, 2012
Oracle survey: Social media users have higher expectations for customer service

A “Live Help” feature, detailed information about products and services and access to personal account information are the three most important features consumers expect to find at a company’s website, according to an annual survey by Oracle.

May 8, 2012
Where’s the loyalty?

Has anyone else noticed that more and more consumers seem to be “cross-shopping” than ever before? I’m talking about those people who shop both the high-end luxury retailers and the discount or even dollar stores.

May 7, 2012
Survey: Consumers want retailers to integrate channels

More than 80% of U.S consumers more likely to become loyal customers to retailers that provide an integrated experience across channels, according to a study by Hybris, a multichannel commerce and communication software provider.

May 7, 2012
The new rules of department store reinvention

By Robin Lewis, The Robin Report and Michael Dart, Kurt Salmon

May 4, 2012
GameStop Finds Digital Success

In recent years, specialty retailer GameStop Corp. has been among the fastest-growing global chains, opening 388 new stores in 2009, more than 350 in 2010 and 285 new locations last year. For its current fiscal year, GameStop is ramping down organic growth, anticipating the opening of some 150 stores, in deference to building on its dominant presence in the multichannel PC digital download market.

May 3, 2012
Deb Shops launches e-commerce suit built on Demandware Commerce platform

Deb Shops announced it has launched a new ecommerce site, built on the Demandware Commerce platform that uses improved design and enhanced functionality to give shoppers an optimal online shopping experience.

April 30, 2012
Next-Gen Digital Signage: Impacting the Bottom Line

By Ajay Joshi, Tensator

April 26, 2012
Cold Aisle Syndrome: Refrigerated Cases With Doors Offer Shoppers Comfort and Save Energy Costs

By Sam Khalilieh, WD Partners

April 25, 2012
‘No Easy Deals’: High hopes, lack of space can make retail deals difficult

One of the biggest storylines in retail over the past few months has been the legitimately good news that retailers are finally back in the hunt for space.

April 23, 2012
Organizing for insight: How retailers can collect and gain advantage from meaningful consumer insights

By Joel Alden, Hana Ben-Shabat, Bobby Wehmeyer and Basil Wuson, A.T. Kearney

April 19, 2012
Survey: Majority of shoppers prefer digital catalogs

Survey results released by catalog shopping app Catalog Spree showed that 89.8% of American shoppers would prefer to receive their catalogs digitally and would opt out of the paper versions if they could receive a digital copy instead.

April 17, 2012
Lead with Analytics

Recovery is a relative term when applied to retail real estate. It’s taken a couple of years of determined optimism, but most in the industry have now reconciled themselves to the realities of the new world order. A world where capital is cautiously invested and most retailers, even those that are opening new stores, have flattened growth rates. Gone are the days of expansive, unrestrained development — replaced instead by measured, deliberate decisions and a renewed focus on redevelopment, relocation and re-evaluation of portfolios.

April 17, 2012
Study: E-retailers provide insights into multichannel visibility

A study released by commerce provider Innotrac Corp. provided insights into how today’s e-tailers are faring in terms of online progression.

April 16, 2012
Are you delivering the optimal shopping experience for shoppers on tablets and smartphones?

By Thierry Costa, SLI Systems

April 16, 2012
Focus on: Operations

Given the escalating cost of fuel, conventional wisdom dictates the way to save money would be to schedule fewer miles. But this is not always the case, as witnessed by specialty retailer LifeWay Christian Resources, which found that more frequent deliveries translate to less cost across its retail enterprise.

LifeWay Christian Resources, which operates 170 stores throughout the nation, reinvented its distribution model — shifting from one consolidated truckload delivery per week to its stores to multiple UPS deliveries of smaller quantities.

April 16, 2012
Mobility 101

While a Web presence is a prerequisite to doing business in the 21st century, the fact that 77% of consumers are now using tablet computers or smartphones to shop is forcing retailers to rethink their digital strategies, according to a survey from online price comparison engine PriceGrabber. Realizing this is not a decision to be taken lightly, retailers need to take steps to ensure that mobility can be an opportunity, and not a threat, to their business.

April 16, 2012
Retailers Turn to Alternate Financing Options

Access to operating capital remains an ongoing challenge for some retailers, which are still facing a difficult time when it comes to securing a loan. The problem is particularly acute for small and medium-sized businesses: Among U.S. small business owners, 90% believe the availability of credit for small businesses is a problem, and 61% agree it’s harder to get a loan now than it was four years ago, according to a recent study by the American Sustainable Business Council, Small Business Majority and Main Street Alliance. 

April 16, 2012
Trending Toward Tablets

Today’s retail associates have more selling tools at their disposal than ever before — not the least of which is the increasingly popular tablet. The mobile device has taken not only front-of-house selling to new levels but has added efficiencies and enhanced employee productivity to back-of-house functions as well. Chain Store Age talked with Mike Stinson, VP marketing of Motion Computing, about the trend toward tablets.

What are some of the most prevalent uses of tablets in the retail environment?

April 13, 2012
Aligning E-Commerce and Brick-and-Mortar Sales Incentives

By Seth Sarelson, RevTrax

April 2, 2012
Online health and beauty retailer opens virtual pop-up in Toronto

Well.ca, the largest health, baby and beauty e-commerce retailer in Canada, has opened the first QR-code “virtual store” in North America, in Toronto.

March 19, 2012
Down-and-Out Retail Heavyweights: How In-Store Analytics Change the Game

By Tim Callan, RetailNext

March 15, 2012
Forever 21 teams with Accertify toward fraud prevention

Fraud prevention and risk management provider Accertify said that Forever 21 will deploy its fraud prevention solution, customized to the retailer’s e-commerce business.

March 12, 2012
High Gas Prices + Warm Weather = Low Sales?

Well, 2012 is certainly off to a wild start. While there’s been nothing quite as dramatic and earth shattering as last year’s tsunami in Japan, there are plenty of global events and outside influences affecting our industry.

March 12, 2012
Taking the customer-centric journey

By Steven Boon, Galleria Retail Technology Solutions

© 2012