The role of IT has shifted dramatically in retail in the past 10-15 years, from a simple automation tool to an enabler of competitive advantage and business transformation. At the same time, the role of the CFO in IT has shifted quite a bit as well, and some top finance executives may feel a little uncertain about their place in the new retail IT landscape.
The retailers who “won” during the holiday season in 2013 were those that offered meaningful discounts on a sizable number of products on Black Friday instead of discounting a small number of door crashers.
The data security breaches at Target and Neiman Marcus have put a white-hot fire under the push for the adoption of microchip-based credit-card technology to replace the traditional (and, many would say, backward) U.S. standard of magnetic strip cards.
In a webinar on June 27, analysts from RSR Research presented insights gleaned from numerous retail IT-focused events they attended this past spring. Their findings focused on five key areas: next generation POS/store/commerce engine, buy side of omnichannel, user experience, high performance computing and cloud.
With summer winding down, retailers are now in the full throes of preparing for the 2011 holiday season. Implicit in their preparations is — or should be — the fact that omni-channel consumers are increasingly dictating the shopping experience and transforming the retail landscape in the process.