June 30, 2015

No one wants to get hurt. It is much more preferable to go about our days without the pain, frustration, or aggravation of an injury. Therefore, it comes as no surprise that often immediately following a workplace injury, the first question asked is, “When can I go back to work?”

June 30, 2015

Blue Apron. Dollar Shave Club. The RealReal. The Honest Company. All startups, all relative newcomers to the retail scene, and all generating big buzz and sale increases — enough to place them among the top 20 fastest-growing e-retailers in a recent survey.* They are all pure players (at least for now) and if you don’t see them as competition, think again.

June 24, 2015

A recent project my firm was involved in illustrated that, with some creativity and a little extra effort, sustainable solutions can not only be achieved, but also can deliver savings

June 22, 2015

Smart retailers have ramped up their gift card offerings both in the store and online; and from the recipients’ point of view, we know from our consumer research that gift cards rank as the No. 1 preferred holiday gift, and have done so for the last eight years — above and beyond any other gift — because they offer customers unlimited selection, pure convenience and personal choice.

June 11, 2015

As technologies advance, social channels proliferate, and consumers become more plugged into digital marketing, personalization and contextualization is becoming the key to connecting with customers. 

May 19, 2015

With the rise of big data, social media, and mobile communications, retailers should now be enjoying unprecedented opportunities to understand and reach their consumers like never before.

May 18, 2015

The U.S. dollar has risen by more than 20% against the other major currencies over the last year, buoyed by a respectable if not torrid economic recovery and sinking oil prices, among other factors. That could be a breath of fresh air for U.S. shoppers with a taste for imported goods. For global mega-brands like PVH, Microsoft and Coach, however, the implications are closer to a gathering storm.

May 12, 2015

Cost versus customer experience: As retailers compete on customer experience throughout the omni-channel supply chain process, the type of real estate and where it is located is playing a major role. In fact, according to JLL research, seven out of 10 retailers are still shaping their omnichannel product offering and customer service commitments.

May 4, 2015

1. Keep Your Options — And Doors — Open: The Americans with Disabilities Act (ADA) is designed to prohibit discrimination and ensure equal opportunity for people with disabilities. In effect since 1991, it has undergone updates, affecting most commercial real estate in some fashion. In fact, all commercial spaces used by the public – as well as many employee-use areas – are required by law to comply with ADA regulations.

April 30, 2015

Our cover story this month is about one of my favorite topics: hot retail concepts. It’s a subject that, to my mind, never goes out of style because it speaks as much to the essence of retail in today’s omnichannel age as it did in the purely physical one.

April 28, 2015

In Bismarck, North Dakota, where a regional boom associated with the nearby Bakken Formation has made the state second only to Texas in terms of U.S. oil production, commercial development is on the rise. The missing piece of the puzzle for the city, however, has been the conspicuous absence of a defining downtown mixed-use destination: the kind of a social, civic, financial, and experiential cornerstone that gives residents and visitors somewhere to live, work, play and stay.

April 6, 2015

The evolution of shopping based on the consumer mindset that is reflective of the past and targeted for the future can be described as a “Digital Ecosystem.” Much like the proverbial iceberg, this ecosystem has most of the system existing before the consumer “waterline.” Above this waterline exist the elements for which we are most accepting; such as mobile and tablet interface, kiosks across applications ranging from the ATM, to the calling of an Uber cab street side.

March 31, 2015

At this year’s Mobile World Congress in Barcelona, established players such as IBM and Qualcomm and nimble startups including Imersivo and Compass.to showed off innovations in augmented reality, mobile payments, clienteling, and more, offering tools for employee empowerment, data-driven decision-making, true omnichanneling retailing, and beyond.

March 30, 2015

Just like bell-bottoms and leg warmers, mom-and-pop retailers are back. Not long ago, it seemed like they would be permanently relegated to some dusty attic space, a relic fighting for relevancy.

March 30, 2015

Brands, retailers and technologists convened at Retail Loco at South by Southwest Interactive, Sunday, March 15, 2015 hosted by Location Based Marketing Association. The event focused on how companies are leveraging location solutions and data for better business. The LBMA is a global not-for-profit association with over 1,000 member companies including media, retail, brands, agencies and technology companies.

March 24, 2015

For retailers, it’s now no longer a matter of “if” you will be compromised by a cyberattack, but “when” you will be. But they can mitigate the impact of attacks now and in the future by preparing a response plan with policy-based automation.

March 23, 2015

While California’s verdant Central Valley is the fastest growing area in the state, the entire population of the 22,500-square-mile region is a comparatively modest 6.5 million people — Los Angeles County alone boasts over 50% more residents. However, this single region, which is responsible for producing 25% of all of the food consumed in the United States, is expected to absorb many of the 10 million people the state is projected to grow by over the next few decades. It is also home to one of the most ambitious and distinctive new developments in modern American history: Quay Valley.

March 16, 2015

These days, retailers spend a lot of time obsessing over letters, specifically CAC and CLV. Most know these terms as shorthand for customer acquisition cost and customer lifetime value. Both are key concepts and incredibly important metrics if you operate a retail business.

March 6, 2015

The store is back, baby! That was the message I heard again and again at the National Retail Federation’s 2015 Annual Convention in New York City. It was sounded by retailers, consultants and tech suppliers alike as they rushed to explain the relevance of offline retail in an omnichannel world.

March 4, 2015

Well-stocked shelves and falling sales is a dilemma faced by many retailers today.  New technology advancements such as mobile discount apps are the latest threat to grocery retail sales. Many people simply complete their grocery shopping from the convenience of their own home.

March 3, 2015

At a time when the traditional separation between online and brick-and-mortar retailers is blurring, brands need to be smarter to win on the digital front. The ability to establish a presence online — and to capitalize on digital marketing and promotions driven by social media and other online tools — is no longer a luxury: it is a necessity.

February 25, 2015
Lebhar-Friedman is seeking an Audience Development Manager for its publications.
February 22, 2015

If it hasn't done so already, the consumer experience will undoubtedly include omnichannel shopping, mobile, and social media as part of what consumers do naturally. Based on this inevitable evolution of how customers engage with retailers, here are seven retail “megatrends” which will become reality by 2020.

February 19, 2015

As those familiar with the New Orleans commercial real estate market will readily acknowledge, the city continues to maintain a positive trajectory, with a great deal of activity in and around the metro area.