May 15, 2015

The success or failure of any business in this crowded and complex marketplace comes down to whether business goals are met – maintaining customer loyalty is chief among them. However, many retailers are beginning to confuse loyalty with promotions, loyalty cards and awards, undermining brand equity rather than building stronger ties with their customers.

May 7, 2015

Americans modestly increased their spending in April, with growth across most major purchase categories, according to Visa’s Retail Spending Monitor (RSM), a quarterly report that tracks retail spending patterns based on real-time purchase data.

May 6, 2015

DLC Management Corporation, a national owner and operator of open-air shopping centers, announced its new partnership with LOC Card, a universal card that supports merchants’ existing loyalty programs.

May 5, 2015

Boomerang Commerce, a provider of omnichannel pricing technology, announced that Office Depot, Sears, and Groupon have deployed Boomerang’s Price Perception Index and rapid pricing testing platform.

May 5, 2015

Global beauty sales, already a nearly $400 billion market, is on the verge of explosive growth from emerging markets, but will see an industry in flux as consolidation and technology disrupt channels of distribution, according to Fung Business Intelligence Centre’s just-released Global Beauty Report.

May 5, 2015

Grocery shoppers have a resounding message for grocery retailers who have been enticing them with fuel rewards for over a decade: Fuel rewards alone aren’t winning their loyalty. Grocery discounts are the new value driver.

May 4, 2015

American Express is launching a new loyalty program called Plenti. The program lets consumers use loyalty points accrued at one participating retailer and use them at another.

May 1, 2015

Amazon.com may be hoping to fly high with drone-based deliveries, but a rival e-commerce platform is also planning to take off soon.

April 30, 2015

A shopping center owner is rolling out an innovative, universal loyalty cardHave you heard of the LOC Card?

April 28, 2015

Grotto Pizza has leveraged the Paytronix Rewards Platform to implement a multi-tiered loyalty program that enables the chain to reward year-round diners without heavily discounting seasonal guests.

April 27, 2015

Fuel price management software company PriceAdvantage announced a software integration with P97 Networks’ PetroZone Retail Fuels Module (RFM) powered by Microsoft Dynamics AX modern point-of-sale system (mPOS).

April 15, 2015

Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newsletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on Arie Shpanya of Wiser.

April 14, 2015

Scandinavian multinational supermarket chain Rema 1000 will be leveraging Revionics lifecycle pricing solutions in all product categories across all of its retail stores.

April 14, 2015

A majority of Americans say they are optimistic about the economy and low gas prices are driving the optimism. Overall, survey results released by the National Association of Convenience Stores (NACS) shows that 52% of Americans are optimistic about the economy, an eight-point jump from March.

April 8, 2015

Enrollment levels in consumer loyalty programs have reached an all-time according to the 2015 Bond Brand Loyalty Report.

March 31, 2015

Consumers are reaching a saturation point when it comes to their level of engagement in loyalty and rewards programs.

March 26, 2015

U.S. companies spend $2 billion on loyalty programs, but the investment isn’t yielding the type of increased engagement which drove implementation of the programs, according to a new report from Capgemini Consulting.

March 18, 2015

American Express is preparing to launch a customer loyalty program in the U.S. that will enable shoppers at select retailers to rack up points that they can use toward future purchases at Macy's, Exxon Mobil, AT&T and other participating companies.

March 10, 2015

Rising gas prices are taking a toll on consumer optimism about the economy. According to survey results released by the National Association of Convenience Stores (NACS), consumer optimism fell from 54% to 44%, the largest decrease in optimism since August 2014,

February 20, 2015

Loyalty brand agency Bond Brand Loyalty, a Maritz company, has launched SynapzeSHOP, a new consumer mobile loyalty solution for CPG brands.

February 9, 2015

Although it is now dismissed as a “legacy” technology, email can still provide value to retailers’ CRM (customer relationship marketing) efforts, as can mobile technology and loyalty programs.Study: Mobile, loyalty, email offer CRM value

January 28, 2015

Retail seems to have a faster moving cycle of jargony imperatives than many other industries: idioms du jour went from ‘online’ to ‘multichannel’ to ‘omnichannel’ in a few short years, closely followed by ‘mobile’ and ‘social.’

January 13, 2015

A new index called the Price Perception Index provides insight into digital pricing strategies.

January 8, 2015

Higher sales of discounted, low-margin items did not necessarily add up to a happy holiday season for Family Dollar Stores Inc.