April 26, 2017

Omnichannel promised to integrate physical and digital channels, allowing retailers to deliver a seamless shopping experience. 

April 24, 2017

Much like 2016, the first quarter of 2017 has seen a slow start to consumer spending. However, just like last year, this is expected to be a temporary setback.

April 24, 2017
As Congress reconvenes after the Easter recess, retail operators have a tremendous amount at stake. 
April 21, 2017

As recently as the 1990s, the only real form of text-based communication with customers was via email. 

April 19, 2017

The traditional brick-and-mortar store continues to see reduced foot traffic and most can’t seem to find a remedy. Amid this retail doom and gloom, however, there is one retailer that is rising above the rest: Ulta Beauty.

April 19, 2017

As retail executives implement this year’s business plans, they should consider embracing cross-border e-commerce in China to grow now, and in the future.

April 18, 2017

There’s no denying that Amazon has changed the face of retail, but there are many misconceptions about how the company actually operates. 

April 18, 2017
We in the field of store design are seeing some promising signs that an evolution is underway. 
 
April 18, 2017

Stores-within-stores have been prevalent in Europe and Asia for years, and while they’ve been in play for decades in the U.S. (think perfume counters in Macy’s), all indications call for much wider adoption here in the years ahead. 

April 14, 2017
In “Democracy in America,” political theorist Alexis de Tocqueville wrote, “there is hardly a political question in the United States which does not sooner or later turn into a judicial one.” Nearly 200 years later, this statement rings true — maybe now, more than ever. 
April 13, 2017

Walmart recently announced that, starting April 19, it would order a discount on select items that are ordered online and then picked up in the store.

April 13, 2017

The struggles of brick-and-mortar retailers have dominated industry headlines over the past few months with an unprecedented number of store closings announced.

April 12, 2017

With healthcare reform appearing to be placed on the back burner – at least for now – attention in Washington, D.C. is turning to corporate tax reform.

April 10, 2017
With Congress in recess this week, legislators can finally take a break from the grind of D.C. politics – fighting with the other party, fighting with their own party, and of course, the spotlight of a relentless national media. But in a lot of cases, members may have it better in D.C. than back home. 
 
March 31, 2017

Here are key elements of a plan that Abercrombie & Fitch should embrace to push past its continued decline and bring the brand back to prominence.

March 31, 2017

Consumer expectations in retail are changing more rapidly than ever. 

March 30, 2017

In light of Target shares dropping 15% after their latest earnings announcement, Target CEO Brian Cornell said executives would be detailing moves for greater pricing aggressiveness and increased merchandise differentiation, both tactics that Target has been known for historically.

March 30, 2017

What is outstanding service and how can a department store like Nordstrom deliver it in today’s retail environment?

March 29, 2017

On March 7, Edward Stack, CEO and chairman of Dick’s Sporting Goods, announced the company is dropping 20% of its brand offerings.

March 29, 2017

Later this week, the nomination of Alexander Acosta to be the next Secretary of Labor will likely be voted out of the Senate HELP Committee and head for confirmation on the Senate floor.

March 27, 2017

The failure of President Trump and the Republicans in Congress to repeal and replace the Affordable Care Act was shocking enough for business owners but it is the road ahead that should give operators some real heartburn.

March 27, 2017
Shoppers want their favorite brands to know who they are, feature their preferred merchandise, and overall, offer an “experience” that appeals to them — and only them. 
 
March 21, 2017
Håkon Helgesen, analyst at GlobalData Retail, comments on Francesca’s fourth quarter and full year results.
March 21, 2017

The new reviews-first commerce environment has upended the traditional customer decision-making process, and for retailers hoping to stay ahead in this new era, a serious review strategy is crucial.