January 27, 2014

Merchandise returns in 2013 cost U.S. retailers more than $267 billion in lost sales.

December 6, 2013

The retail industry will lose an estimated $8.76 billion to return fraud this year, and $3.39 billion during the holiday season alone, according to the National Retail Federation’s 2013 Return Fraud Survey.

December 4, 2012

Retailers will lose an estimated $8.9 billion to return fraud this year, and $2.9 billion during the holiday season alone, according to the National Retail Federation’s 2012 Return Fraud Survey.

November 10, 2011

Survey results released Thursday by the National Retail Federation found that fewer retailers expect return fraud rates to grow this holiday season, due in part to stronger checks and balances and to enhanced return policies.

October 18, 2011

Philadelphia -- A report released Tuesday by Checkpoint Systems and the Centre for Retail Research found that global shrink has reached its highest level since it began measuring the data in 2007.

According to the Global Retail Theft Barometer, shrink is up 6.6% globally and up 6% in the United States over last year. Costs globally are $119 billion and the overall shrink rate is 1.45% of sales. Driving the increases are rises in shoplifting, employee fraud and organized retail crime rates.

February 23, 2011

More and more retailers are seeking innovative ideas to deliver customer service excellence at the return desk in an attempt to set them apart from the competition and make a first-rate impression with consumers.

November 8, 2010

A report released Tuesday by the National Retail Federation said that the retail industry is...

September 13, 2010

The Retail Equation, an industry leader in retail transaction optimization solutions, received an important patent...

August 31, 2010

Return fraud and abuse is a year-round challenge, with estimates of industry losses ranging...

October 29, 2009

According to NRF’s annual Return Fraud Survey, completed by loss-prevention executives at 134 retail companies,...

October 15, 2009

The Retail Equation, the industry leader in retail transaction optimization solutions, has expanded its analytics...

December 9, 2008

With an eye on customer service, more retailers plan to be more lenient with their...

September 30, 2008

Based on our 2008 work, we have one resounding answer. The number of people who...

December 31, 2007

How can a retailer know if a “returns” customer is the good, the bad...