Retailers will lose an estimated $8.9 billion to return fraud this year, and $2.9 billion during the holiday season alone, according to the National Retail Federation’s 2012 Return Fraud Survey.

The number of retailers that fell victim to organized retail crime groups increased in the past year, according to the National Retail Federation’s Organized Retail Crime Survey.

By Ken Burkeen, UPS

Survey results released Thursday by the National Retail Federation found that fewer retailers expect return fraud rates to grow this holiday season, due in part to stronger checks and balances and to enhanced return policies.

More and more retailers are seeking innovative ideas to deliver customer service excellence at the return desk in an attempt to set them apart from the competition and make a first-rate impression with consumers.

Retail is a continuously evolving, competitive industry driven by consumer demand.

A study of some of the country’s largest retailers’ return policies has found significant failings, according to CrossView, a premier provider of cross-channel commerce solutions.

The Container Store said Thursday it has established a partnership with QuickReceipts, new from Intuit,...

Return fraud and abuse is a year-round challenge, with estimates of industry losses ranging...

With an eye on customer service, more retailers plan to be more lenient with their...

Based on our 2008 work, we have one resounding answer. The number of people who...