July 10, 2015

Here are three reasons that brick-and-mortar stores are still a vital part of any retailer’s omnichannel strategy.

June 24, 2015

Much of the retail industry’s $642.6 billion in annual returns worldwide ($246.3 billion in North America) can be prevented.

June 4, 2015

According to the new Pulse of the Online Shopper study from UPS and comScore, better prices (57%) and selection (49%) are the top reasons for purchasing online after researching an item in-store.

May 29, 2015

Showrooming has plagued brick-and-mortar retailers for years, with e-commerce quickly chipping away at in-store sales. Recently however, experts report the rising trend is actually the reverse - shoppers are now exploring options online before buying in-store.

May 18, 2015

The shift towards an omnichannel retail environment is no longer a theory; it’s a reality that customers are expecting higher levels of customer experience and savvy retailers are responding to as fast as they can. As the lines between brick-and-mortar, online and mobile shopping continue to blur, retailers must deliver an exceptional customer experience across all channels.

May 6, 2015

Retailers worldwide lose a staggering $1.75 trillion annually due to the cost of overstocks, out-of-stocks and needless returns, according to new research from retail analyst firm IHL Group, commissioned by OrderDynamics.

April 30, 2015

Brick-and-mortar stores are in transition from being viewed as a relic of the 20th century to being understood as the linchpin of 21st century omnichannel retailing.

April 24, 2015

In theory, the launch of a limited-time, 250-piece Lilly Pulitzer designer collection on Sunday, April 19 should have been a major coup for Target. Instead, it was a major disaster in marketing, CRM, and operations. By now, the story of how consumer demand for Lilly Pulitzer overwhelmed Target’s website and stores has been told many times. Let’s look at three lessons retailers (including Target) can learn from this experience.

March 30, 2015

Brick-and-mortar stores are in transition from being viewed as a relic of the 20th century to being understood as the linchpin of 21st century omnichannel retailing. In the SPECS session “Reinventing Brick & Mortar Retail,” speaker Nadia Shouraboura, founder and CEO, Hointer Inc., explained just how wide-ranging that transition will be.

March 18, 2015

Target Corp. launched an enhanced return policy covering all of the retailer’s 32 owned and exclusive brands, which extends the return window to one year from the date of purchase.

March 9, 2015

U.S. consumers want a more personalized retail experience but are conflicted about disclosing the type of personal information that goes along with it, according to a survey from Accenture.

March 9, 2015

The onset of 2015 marked a huge change in shipping costs, and as a result retailers are struggling to find ways to maintain their bottom lines. As of Jan. 1, packages are now being evaluated by their “dimensional weight,” or volume, instead of determining price by weight alone. Experts say that the when combined with other annual rate hikes and surcharges, the resulting average rate increases will be as high as 30% or more.

March 9, 2015

You’ve undoubtedly heard about the Internet of Things (IoT) and you might think that it’s all about wearables and energy savings. You might conclude that it doesn’t have much to do with your retail business.

February 6, 2015

Post-holiday returns serve as a way to ensure the stress of the holiday season lasts into the New Year.

January 27, 2015

One pure-play and six omnichannel retailers received top honors for their online customer service in the E-Tailing Group’s Q4 2014 Mystery Shopping Study.

January 22, 2015

Taking money is one thing, but e-retailers aren’t always so great at giving it back. In a study of the refunds performance of 40 of the largest online retailers, analysis firm StellaService found that the majority of retailers evaluated aren’t meeting consumer expectations.

January 14, 2015

Two technology trends stood out above all others at this week’s NRF annual “Big Show” convention in New York. First, retailers are becoming aware that omnichannel inventory transparency is the back-end platform supporting the front-end seamless customer experience they have been building the past few years.

January 7, 2015

Nearly a quarter (21%) of consumers said that they are likely to return or exchange at least one of the presents that they received this holiday season. Additionally, male respondents expressed a greater interest in returning or exchanging gifts (30%) than female respondents (20%) by as much as 10%.

December 29, 2014

By offering customers free shipping and ever-faster delivery, and by handling the higher rates of return that often come with e-commerce, retailers potentially face either reduced profit margins or loss in market share if they don’t keep up with customer preferences.

December 22, 2014

While a fuss has been made about the increase in online spending, statistics show that more than three quarters of retail transactions are still made in-store.  

December 19, 2014

The industry will lose an estimated $10.9 billion to return fraud this year, with  $3.8 billion accounted to this holiday season alone, up slightly from last year’s $3.4 billion. 

November 26, 2014

New customers whose first transaction involves a discount or special offer are 50% less likely to return to make a second purchase. 

November 10, 2014

After some fine-tuning, SAP is now officially launching a DIY home assembly app called “Bilt” for Android and iOS tablet devices. 

October 22, 2014

Despite the impact of fast-moving competitors like Amazon and the power of today’s digitally savvy consumer, many retailers are still planning and managing their businesses based on traditional brick-and-mortar practices.