Content about Sales

May 18, 2012
Gartner: Measuring ROI critical to social CRM initiatives

Although the adoption of social media by sales, marketing and customer service departments continues to grow rapidly, by the end of 2012, only 50% of Fortune 1000 companies will receive a worthwhile return on investment from their social customer relationship management (CRM) initiatives, according to Garner.

May 15, 2012
Report: April retail sales rise at slowest pace of 2012

A report by the Commerce Department showed that U.S. retail sales during the month of April edged up 0.1%, following a 0.7% gain in March and marking the smallest rise of the year so far.

May 3, 2012
Study: Academy Sports + Outdoors has highest customer satisfaction rate and higher repurchase intent

Academy Sports + Outdoors, Katy, Texas, which operates 141 stores, ranks highest in customer satisfaction, according to the J.D. Power and Associates 2012 Sporting Goods Retailer Satisfaction Report.

April 24, 2012
Coach Q3 profit rises on 17% sales increase

Coach Inc. posted a higher-than-expected quarterly profit, benefiting from strong sales and improved margins.

April 24, 2012
NPD: Most shoppers say price has to be right before they shop

Price trumps sales and special deals, customer service, and convenience as a factor in deciding where to shop for the majority of U.S. consumers, according to a survey by The NPD Group.

March 7, 2012
eTraining: How It Can Make a Difference in Your Company

By Tim Wright, twright@clearthinkinggroup.com

March 6, 2012
The Omnichannel Executive: Beyond E-Commerce

By Suzy Stewart, DHR International

February 23, 2012
Kohl’s Q4 profit falls 7.9% on sales decline

Kohl’s Corp. reported that profit for the fourth quarter dropped 7.9% to $455 million, from $494 million a year earlier, as the retailer experienced unexpected revenue declines during the holiday selling period.

February 14, 2012
U.S. retail sales rise solid 0.4% in January

A report released by the Commerce Department showed that consumer spending on retail goods rebounded in January after a flat holiday season.

February 10, 2012
Customer Growth Partners predicts robust spending in 2012

Retail sales will increase by 5.7% in 2012, according to a new report by Customer Growth Partners, a consulting and research firm serving retailers, vendors and institutional investors.

February 9, 2012
Urban Outfitters reports record sales

Urban Outfitters reported that sales for the fourth quarter, ended Jan. 31, rose 9% to $731 million.

January 5, 2012
Kantar Retail: December same-store sales edge higher

A slowing trend in retail same-store sales leveled out at 3.6% growth in December as shoppers' spending plans firmed up in time for the holidays while remaining value-focused, according to Kantar Retail.

January 5, 2012
Walgreens and Rite Aid report rise in December same-store sales

Walgreen Co. said that its same-store sales increased 0.4 percent in December, beating analysts' estimates for a decline of 0.1%.

December 8, 2011
ShopperTrak: Retail sales flat first week of December

A report release Wednesday by ShopperTrak said that sales increased just 0.2% year-over-year for the week ending in Dec. 3, representing a 22.5% decline from the prior week, which held the largest Black Friday in history — both in terms of sales and traffic.

December 1, 2011
MasterCard: Retail sales up in most sectors in November

Sales growth was strong across most retail sectors in November, with early promotional activities and additional hours giving Black Friday sales, which traditionally account for 6%-7% of November’s total sales, a boost, according to MasterCard Advisors SpendingPulse.

December 1, 2011
Survey: Promotional emails drive Thanksgiving holiday sales

A report released by email and cross-channel marketing solution provider Responsys found that promotional email marketing volume during the Thanksgiving holiday weekend hit an all-time high, helping to drive significant increases in online sales.

November 29, 2011
Tiffany Q3 profit jumps 63%, lowers Q4 outlook

Tiffany & Co. reported that profit for the quarter ended Oct. 31 surged 63% to $89.7 million, compared with $55.1 million in the year-ago period.

November 22, 2011
Report: Retail executives to drive sales with social media

The third annual Retail Finance Outlook released Tuesday by CIT Group found that 80% of retail executives expect their holiday sales to increase or remain the same as last year.

November 16, 2011
Moody’s: Holiday sales to be lackluster, with online sales a bright spot

Holiday sales growth will lag behind last year’s robust gains as consumers hold back in an uncertain economy.

October 28, 2011
Customer Growth Partners: Holiday sales to rise 6.5%, to $554 billion

Value-focused but financially healthier American consumers will propel 2011 holiday sales to a record $554 billion, according to retail consultancy Customer Growth Partners’ 10th annual holiday forecast.

October 6, 2011
Discounters post strong results in September

Costco Wholesale Corp. turned in a strong September performance, leading the category with a 12% rise in same-store sales for the month.

September 27, 2011
Exclusive survey reveals that social media has growing importance for retailers

Twitter and Facebook aren’t just for consumer networking anymore. 


With more and more retailers and shopping centers jumping on the social media bandwagon, Chain Store Age and Cleveland-based shopping center developer Forest City Enterprises surveyed CSA’s readership to find out where retailers are trending in terms of social media engagement and communication tools.


September 26, 2011
Retail CFOs expect 3% increase in total 2011 sales, M&A activity rises

Amid economic uncertainty and low consumer confidence levels, retail CFOs are expecting a 3% increase in total 2011 sales, according to a recent survey by BDO USA.

September 23, 2011
Retail CFOs expect 3% increase in total 2011 sales

Amid economic uncertainty and low consumer confidence levels, retail CFOs are expecting a 3% increase in total 2011 sales, according to a recent survey by BDO USA, LLP.

September 21, 2011
ShopperTrak predicts 3% increase in holiday sales

Retail sales will rise 3% percent during November and December compared to the year-ago period, but foot traffic will decrease 2.2%, according to ShopperTrak.

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