Zappos took the top spot in a ranking of fastest holiday shippers according to a study by Kurt Salmon and StellaService.
Management consulting firm Kurt Salmon appointed Deanna Emsley as a partner in the firm’s retail and consumer products Group.
By Robin Lewis, The Robin Report and Michael Dart, Kurt Salmon
Although online sales grew 15% from 2010 to 2011, many retailers' online ordering, shipping and returns processes failed to keep pace, according to management consultancy Kurt Salmon's rankings of 50 retailers.
Luxury sales are expected to continue to increase through June, according to Kurt Salmon's Luxury Spending Trajectory.