September 1, 2015

Another company has joined the constantly expanding ranks of retailers who operate proprietary innovation labs.

August 17, 2015

Holiday shopping often starts earlier than commonly thought and also frequently being online.

August 10, 2015

Social media may not move mountains (yet!) but its importance to retailers is growing stronger every day. And Target is taking notice.

June 17, 2015

Almost all (91%) of marketers either use or intend to use personalization for online customer interactions within the next year.

April 17, 2015

Executing the installation and managing the ongoing repairs and maintenance of the flooring asset is a challenge for everyone.

April 8, 2015

Retailers are taking advantage of volumes of Big Data and advanced analytical technology to uncover deep insights on customer behavior.

January 13, 2015

BJ’s Wholesale Club announced that it has adopted Esri’s location analytics solutions to aid in real estate research strategy and business insight analysis.

December 12, 2014

Hooters of America is partnering with Forum Analytics for a customized real estate planning and market-optimization solution.

December 9, 2014

JDA Software announced the creation of JDA Labs – a research and development group assembled to drive game-changing innovation.

November 24, 2014

With the recent announcement that it will build a new digital innovation lab in Boston, CVS Health has joined the ranks of retailers, including Wal-Mart Stores and Target Corp,  who have also launched similar facilities.

October 6, 2014

Pharmacist and staff interactions with customers are increasingly important drivers of satisfaction and share of wallet for both brick-and-mortar as well as mail-order pharmacies, while the speed of delivering and ease of ordering medication also drives satisfaction with mail order pharmacies.

September 30, 2014

The GameStop Technology Institute (GTI) business unit of GameStop Corp. is collaborating with AT&T to focus on delivering technology advancements that drive positive customer in-store experiences.

September 26, 2014

Broadening responsibilities at a business brings with it an exponential increase in worries. And retail is no exception. As CFOs have become more forward-looking and strategic, their concerns have grown beyond retail basics to also encompass such issues as growing competition, data security, regulatory affairs, global economic health and globalization.

September 24, 2014

Shopitize, a U.K.-based provider of mobile, interactive shopping intelligence, is using Tableau's visual analytics to provide actionable insight into consumers' brand-specific shopping baskets.

September 15, 2014

SmartFocus has acquired beacon technology specialist TagPoints and social media analytics provider Content Savvy as part of its strategy to develop the UK's first omnichannel digital marketing system.

July 31, 2014

Ugam, a provider of managed analytics technology, has released Assortment Intelligence, a solution that generates insights for retailers about what products to keep, carry and drop, based on real-time data collection and analysis.

July 16, 2014

Esri announced the next generation of its Tapestry Segmentation system, which reflects a decade of analysis of major U.S. events such as the housing boom of the early 2000s and its long-term impacts on the U.S. population.

June 24, 2014

▲ Customer experience: Poorly maintained stores cost sales and dilute the brand and customer experience. Not giving facilities the funding required to keep stores clean and in good condition will impact the bottom line in that customers will shop elsewhere. Today, more than ever, shoppers have high expectations regarding the look and feel of a store, and they also have many more options from which to choose. Dirty restrooms, stained flooring, burned-out lights, poor air conditioning and the like are proven customer turn-offs.

June 19, 2014

CloudTags, an omnichannel marketing technology company, is partnering with Brickstream, an in-store analytics vendor.

June 10, 2014

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity known as InMoment. InMoment provides a cloud-based customer experience optimization platform, the Experience Hub.

June 6, 2014

The Inland Real Estate Group of Cos. has appointed Chong P. Huan chief information officer. He will direct all information technology initiatives for Inland and its member companies. In addition, Huan will serve as CEO of Inland Computer Services, Inland’s in-house IT and computer services department.

June 4, 2014

ShopperTrak, a leading global provider of consumer behavior insights and location-based analytics, announced it has signed Journeys as its 1,000th customer.

June 3, 2014

The average person will spend $113.80 on neckties, tools, electronics and other special gifts for Father’s Day, slightly down from $119.84 last year, according to NRF’s 2014 Father’s Day Spending Survey conducted by Prosper Insights & Analytics.

May 23, 2014

Polaroid Fotobar has opened a flagship at The Linq, a new, pedestrian-friendly shopping street in the heart of the Las Vegas Strip.