Whether buying online or in the store, consumers today want more control over their shopping experience. If they could have greater control, the number one aspect that consumers would change is the frustration of waiting in a long checkout line in store.
Self-service kiosks got a nod from the Millennial generation, as a new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout.
Mobile technology is increasingly being used in all areas of the enterprise to create a truly seamless customer experience that starts in the back office and extends across all touchpoints. Samuel Mueller, CEO of Scandit, developer of a software-based barcode scanning solution and suite of mobile apps, recently discussed with Chain Store Age how mobile solutions are affecting every part of the retail enterprise.
Cameras at the point of sale have become a routine feature of brick-and-mortar stores. They help ensure that items do not get stolen or accidentally passed through checkout lines without being scanned. But the “tale of the tape” by itself is not always obvious when it comes to detecting and preventing loss at the POS.
StopLift Checkout Vision Systems is introducing the Self-Checkout Accelerator, which is designed to immediately flag unscanned merchandise at the checkout and alert the attendant before the customer leaves the checkout, improve customer service at the self-checkout, and prevent false alerts and interventions.
One-in-three shoppers have walked out of a store without buying the goods they intended to because of a bad experience with a self-service checkout, according to a new survey from queue management company Tensator.
An IBM "Institute of Business Value" study revealed that self checkout is the preferred way to shop for most consumers today, and more than half said they want to use a mobile device to scan while shopping, and to do final checkout at a self-checkout station.
State and federal authorities in New Jersey broke up a multistate theft ring that stole merchandise from Home Depot Inc. stores by not ringing up all items at self-checkout counters, the Associated Press reported.
A majority of U.S. consumers believe that self-service technologies such as self-checkout and kiosks improve the store experience, with almost half of younger shoppers preferring to use self-checkout in stores, according to a new survey by The NPD Group for NCR Corp.
Stop & Shop Supermarket has opened a store in Andover, Mass., that offers a variety of high-tech shopping solutions, including Check It! self checkout lanes, and Scan It! hand held devices that allow customers to scan and bag groceries while they shop.
Three Stop & Shop stores in the Boston area on Monday will launch a software app from ModivMedia that allow customers with iPhones to scan grocery items and add them to an electronic shopping cart, The Boston Globe reported.