June 8, 2015

There has been a great deal written about omnichannel’s impact on the store, multichannel shopping behaviors and cross-channel fulfillment. What seems to have gone unreported, however, is the tremendous impact labor costs can have on profitably delivering the omnichannel shopping experiences consumers now demand.

December 16, 2014

At one time, IT service providers could demonstrate their retail industry expertise by showing a PowerPoint slide of customer logos. That’s no longer sufficient. 

November 13, 2014
Lisle, Ill. -- Glory Global Solutions found that the overwhelming majority of U.S. consumers using self-service machines (88%) have felt frustrated by the technology, this according to the company’s latest research study on the use of self-service technology.  
August 19, 2014

Taxi app company Uber introduced a trial service on Tuesday, offering on-demand delivery of medicine, toiletries and other drugstore products.

April 29, 2014

Grocery chain H.E.B. tied with the banking business of financial services provider USAA for the top spot in consumer forgiveness.

April 8, 2014

Paragon Software Systems Inc., a provider of vehicle routing and scheduling optimization solutions, is introducing Paragon HDS (Home Delivery System) to the U.S. market.

December 19, 2012

Survey results released by customer experience management firm Empathica Inc. revealed that customer service is the key driver of brand advocacy in retail pharmacy.

April 23, 2012

By Joel Alden, Hana Ben-Shabat, Bobby Wehmeyer and Basil Wuson, A.T. Kearney

November 30, 2011

Parago, a leading provider of consumer and corporate incentives, announced the launch of a promotional fulfillment service offering designed to reward and communicate to clients’ Spanish-speaking customers in their language of preference.

September 21, 2011

By Katrina Gosek, director of product marketing, Endeca

June 7, 2011

Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine.

February 16, 2011

For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study by Accenture.

December 3, 2010

Sam's Club has launched a new service that offers delivery, installation, assembly or set-up of a number of items such as mattresses, televisions, computers, barbecue grills and more.

November 7, 2010

Innotrac Corp., a full-service provider of product fulfillment, order processing and customer care services for...

October 31, 2010

Managing facilities at the local level for large, national chains continues to be a...

August 30, 2010

For more than two years now, retail facility managers have been hunkering down; deferring maintenance and postponing facility upgrades until the economy shows signs of improvement.

May 31, 2010

As Coldwater Creek has expanded over the years, the number of calls received by...

January 6, 2010

Access Display Group, a leading designer and manufacturer of signage fixtures and visual merchandising display...

October 19, 2009

A new study from RightNow to investigate online shoppers' attitudes towards the technology used for...

October 14, 2009

Amazon.com said Thursday that people in New York, Las Vegas and five other U.S. cities...

September 30, 2008

Exterior maintenance is an ongoing challenge for all retailers, particularly during the winter months...

February 29, 2008

Routine maintenance calls, service calls or critical emergency services—managing the what, when and where...

January 21, 2008

Ann Arbor, Mich., ...

September 27, 2007

Irving, Texas, Arecent...