March 26, 2015

An overwhelming majority (70%) of consumers around the globe say that the best way retailers can add value to their shopping experience is to provide easy access to information about their products and services, both online and in stores.

March 25, 2015

U.S. retailers are struggling to meet the demands of consumers, according to a report by Accenture.

March 25, 2015

“You can’t get your nails done online, you can’t get dry cleaning done online and you can’t eat the Internet.” These are the dominant themes from retail clients (property owners) over the last few years. Today’s shopping center acquirers are looking for “necessity centers” with a stable rent roll. These centers consist of restaurants, nail salons and other destination retail that is not competing with e-commerce.

March 25, 2015

Weis Markets is set to expand online shopping with in-store pick-up to its 26th location, making the service available at its West Lawn, Pennsylvania, store.

March 16, 2015

As most retailers can attest, perceived inconsistencies between the online and offline worlds can lead to customer dissatisfaction and ultimately lost sales. Consumers believe it’s not possible to receive the same promotion or rebate in-store as online.

March 11, 2015

A majority (82%) of shoppers look for coupons before grocery shopping, according to the Market Track 2015 Shopper Insight Survey.

March 6, 2015

Rebecca Minkoff has tapped into a sweet spot when it comes to integrating the best of online and offline retail.

March 6, 2015

Dhiraj Jain, business development head of retail products and IP for global IT services, consulting and business solutions organization Tata Consultancy Services (TCS), recently took some time to explain exactly how the POS is evolving into a full-fledged omnichannel commerce platform.

March 6, 2015

In the 1990s, when the Internet and eCommerce created a tangible link between modes of shopping that had previously been isolated (stores and catalogs), retailers struggled with how to understand, measure, and connect with shoppers in multiple ways.

March 4, 2015

Shopping cart abandonment is a problem that costs retailers nearly $20 billion each year, according to a study by SurePayroll. If you’re putting effort into attracting customers and enticing them with products they’d like to buy, only to have them stop short of the finish line, you’re leaving money and opportunities for repeat business on the table.

March 4, 2015

Well-stocked shelves and falling sales is a dilemma faced by many retailers today.  New technology advancements such as mobile discount apps are the latest threat to grocery retail sales. Many people simply complete their grocery shopping from the convenience of their own home.

March 3, 2015

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options, and when it comes to shipping and returns, “free” is a driving factor to complete the sale.

February 25, 2015

Almost half (48%) of consumers say they purchase more from retailers that leverage shopper interests and buying behavior to personalize the customer experience across all channels.

February 23, 2015

Some observers have suggested the practice of consumers using their mobile devices to check prices at rival retailers while in a store, is on the wane.

February 19, 2015

With demand from national, local and franchise companies across a broad range of categories picking up markedly in the Northeast, this is an opportune time to take a look at the movers and shakers that are defining the next generation of retail tenancy.

February 10, 2015

Increasingly, men (who now compose 43% of primary shoppers) are shopping frequently for groceries and they now make just as many monthly grocery store visits as women.

February 9, 2015

Retail industry employment increased by 34,800 jobs in January 2015, as retailers held on and even added to their staffs following the holiday shopping season.

February 4, 2015

Shopper traffic in January dropped 7% year-over-year as harsh winter storms amplified the shift of shopping to online and mobile, according to Euclid’s monthly retail benchmarks report which analyzes shopper activity and behavior during the month of January.

February 3, 2015

Niemann Foods, a regional independent grocer operating under the County Market banner, has selected Birdzi’s Shopper Engagement platform to provide its shoppers with new in-store services and personalized offers via the grocer’s branded mobile app.

February 3, 2015

In the 1990s, when the Internet and e-commerce created a tangible link between modes of shopping that had previously been isolated (stores and catalogs), retailers struggled with how to understand, measure, and connect with shoppers in multiple ways.

January 27, 2015

With gas prices down 31% since June 2014 and oil prices tumbling to their lowest levels in several years, American consumer confidence has improved dramatically.

January 27, 2015

Retailers need to quickly build world-class IT capabilities for omnichannel retailing — a seamless, integrated shopping experience, whether the customers are in the store or online.

January 23, 2015

The growth of mobile has made round-the-clock connectivity to the internet possible, allowing consumers to shop anywhere at any time. To cater for 24-hour convenience and on-the-go shopping, retailers are turning to innovative technology.

January 14, 2015

Two technology trends stood out above all others at this week’s NRF annual “Big Show” convention in New York. First, retailers are becoming aware that omnichannel inventory transparency is the back-end platform supporting the front-end seamless customer experience they have been building the past few years.