January 27, 2015

Retailers need to quickly build world-class IT capabilities for omnichannel retailing — a seamless, integrated shopping experience, whether the customers are in the store or online.

January 23, 2015

The growth of mobile has made round-the-clock connectivity to the internet possible, allowing consumers to shop anywhere at any time. To cater for 24-hour convenience and on-the-go shopping, retailers are turning to innovative technology.

January 14, 2015

Two technology trends stood out above all others at this week’s NRF annual “Big Show” convention in New York. First, retailers are becoming aware that omnichannel inventory transparency is the back-end platform supporting the front-end seamless customer experience they have been building the past few years.

January 13, 2015

A new index called the Price Perception Index provides insight into digital pricing strategies.

January 13, 2015

While there were some reported ups and downs over the course of last year’s holiday shopping season, the early takeaway is that the season was, in the end, positive.

January 12, 2015

The digital consumer has come of age, and a new survey by Cisco revealed that retail consumers in the U.S. prefer Internet of Everything (IoE) enabled retail experiences.

January 5, 2015

Black Friday traditionally marks the first day of the holiday shopping season. During the most recent holiday season, millions of Americans have participated in the shopping frenzy, which according to CMO.com, accounts for nearly 40% of all annual sales.

December 30, 2014

Comparing Amazon’s new Manhattan site, which will serve as the central distribution center for its new same-day delivery service Amazon Prime Now, to a “store” is a bit of a stretch.

December 30, 2014

Comparing Amazon’s new Manhattan site, which will serve as the central distribution center for its new same-day delivery service Amazon Prime Now, to a “store” is a bit of a stretch.

December 29, 2014

Consumers who didn’t get what they wanted for the holidays are taking matters into their own hands. 

December 29, 2014

The day after Christmas (Dec. 26) posted the highest traffic for online shopping, with 125 points, since the 2014 holiday shopping season began. 

December 23, 2014

Spend on prepaid gift cards is on the rise this holiday season, as a significant majority (70%) of shoppers plan to purchase gift cards this season, according to an interim holiday spending report released by Stored Value Solutions, a provider of gift cards and stored value services.

December 23, 2014

With the holiday shopping season officially in full swing, many retailers are facing the challenge of reaching consumers during this traditionally noisy time of year.  

December 18, 2014

Some customers are only midway through the race to finish their holiday shopping, some haven’t even left the starting line, but Best Buy is offering help to make sure they reach the finish line by Dec. 24. 

December 18, 2014

When it comes to making online selections, Christmas shoppers are better late than never.

December 16, 2014

The top holiday purchase items this year range from the less personal to the very personal. 

December 16, 2014

Holiday shoppers who are having second thoughts about counting on Santa’s elves to build them toys have a new option.

December 15, 2014

Some people complain about customers who put off holiday shopping till the last minute, but Banana Republic is welcoming them with open arms. Banana Republic is offering “The Procrastinators Event,” a special promotion for last-minute shoppers, from Dec. 17-22. 

December 15, 2014

More than half (56%) of Christmas shoppers surveyed typically have gifts left to purchase by the time "Panic Saturday,” the last Saturday to shop for holiday gifts before Christmas (also referred to as "Super Saturday"), rolls around.

December 12, 2014

Even in a digital age, young women still love shopping malls—especially during the holidays.

December 11, 2014

 In time for the holiday rush, General Growth Properties has introduced several new customer initiatives, including an arrangment with Uber to provide free trips (up to $60) to participating malls for all riders and free return trips for new Uber riders or those who spend more than $150 during their visit.

December 10, 2014

62% of shoppers say loyalty program membership is beneficial, but only 26% consider retailers’ programs worth joining. 

December 9, 2014

Consumers who want to shop at odd hours to avoid dealing with holiday crowds will have plenty of opportunities at Kohl’s. 

December 9, 2014

The holiday season is a time of family, food, and frenzied shopping. Consumers are bombarded by messages, promotions, discounts, and offers, and retailers have to be smart about how they reach out to their customers.