December 10, 2014

During the second week of the holiday shopping season (Dec. 1-7), smartphone and tablet shoppers were especially generous spenders. 

December 8, 2014
So the retail industry made it through another five-day Thanksgiving weekend, stretching from Thanksgiving Day through Cyber Monday. As the dust begins to settle and the pundits make their pronouncements, let’s look at a few technology lessons retailers can learn from this year’s kickoff to the all-important holiday sales season.   Little Mobile is All Grown Up
December 2, 2014

Total online sales for Cyber Monday came in at $2.65 billion, up 16% compared to 2013.

November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 25, 2014

For children on a long journey, the typical refrain is, “Are we there yet?” However, for retail IT practitioners and executives, the challenge is not in waiting to get “there,” but figuring out what “there” even is. The question for the IT journey on which retailers are now traveling can be more appropriately phrased as, “Where are we going?”

November 25, 2014

For children on a long journey, the typical refrain is, “Are we there yet?” However, for retail IT practitioners and executives, the challenge is not in waiting to get “there,” but figuring out what “there” even is. The question for the IT journey on which retailers are now traveling can be more appropriately phrased as, “Where are we going?”

November 18, 2014

Total online retail spending for the November–December period will reach $61.0 billion, a 16% gain versus year ago, according to comScore’s 2014 holiday forecast.

November 18, 2014

Researching and browsing gifts on mobile far outranks purchasing items (whether at home or in a competitor’s store), and even coveted millennial shoppers are heading to the store or laptop to complete major purchases, according to a study by RichRelevance.

November 14, 2014

More shoppers will be leveraging their mobile phones for holiday purchasing than ever before.

November 14, 2014

More shoppers will be leveraging their mobile phones for holiday purchasing than ever before.

November 6, 2014

More than half (54%) of consumers who use mobile devices in stores to help with the shopping experience research and compare prices of different stores, and 41% research and compare features of different brands, according to a survey by Burst Media and Rhythm NewMedia.

November 5, 2014

IBM projects a strong holiday shopping season with online sales projected to increase 15% during the five-day period between Thanksgiving and Cyber Monday.

November 5, 2014

A majority (54%) of shoppers said they would shop both online and in-store this holiday season, according to a survey by Retale, a location-based mobile platform.

November 4, 2014

Mobile technology is increasingly being used in all areas of the enterprise to create a truly seamless customer experience that starts in the back office and extends across all touchpoints. Samuel Mueller, CEO of Scandit, developer of a software-based barcode scanning solution and suite of mobile apps, recently discussed with Chain Store Age how mobile solutions are affecting every part of the retail enterprise.

November 3, 2014

The headline is bold, but yes, 2014 is the year of hyperlocal mobile advertising, and there are three very important trends converging today to make this happen. 

November 3, 2014

The headline is bold, but yes, 2014 is the year of hyperlocal mobile advertising, and there are three very important trends converging today to make this happen. 

October 30, 2014

QVC will introduce a new in-app mobile feature in the coming weeks that allows customers to make purchases with a touch of their finger.

October 30, 2014

QVC will introduce a new in-app mobile feature in the coming weeks that allows customers to make purchases with a touch of their finger.

October 30, 2014

Revenue coming from smartphones grew 141% year-over-year during the third quarter of fiscal 2014.

October 29, 2014

RadioShack's Fix It Here same-day mobile repair service is now available in 31 stores in the Boston area. Fix It Here is available in more than 550 RadioShack stores in key markets across the nation, and RadioShack plans to rollout Fix It Here to 750 locations by the end of the year.

October 29, 2014

Fifty-seven percent of consumers use their smartphones to assist shopping activities in store.

October 23, 2014

Ninety percent of consumers said they expect the customer experience to be consistent across channels and devices used to interact with brands this holiday shopping season, according to a global study by SDL.