April 24, 2015

Abercrombie & Fitch Co. is overhauling both how its stores operate and how it markets its brand image.

November 5, 2014


Downsized facilities management departments. Projects that reduce maintenance and operating costs. Store refreshes as opposed to costly remodels. Mandy Rennehan of Freshco Retail Maintenance spoke with Chain Store Age about how changes in retail facilities management are impacting retailers.


What trends are you seeing with regard to store retrofits and remodels?

August 27, 2014

Everyone knows that stores need extra staff during the holiday shopping rush, but there is a big difference between carefully scheduling employees when and where they are needed and simply adding bodies to a store’s headcount. San Francisco-based beauty retailer Sephora has come up with a solution: The company is expanding its use of the Ceridian Dayforce workforce management platform to adjust holiday staffing according to both historical sales data and current trends.

June 27, 2013

The quickest, surest and most cost-effective way to increase store sales is to improve each store's conversion rate.

It's estimated that more than 50% of North American specialty retailers have installed traffic monitoring/counting systems in some or all of their stores. But many retailers have failed to take advantage of the fact that the data these increasingly sophisticated devices generate can help them improve performance and capitalize on sales.

August 11, 2011

PeopleAnswers and Crabtree & Evelyn announced on Thursday a software licensing agreement for the retailer to use the PeopleAnswers HR solution for pre-employment screening and selection for hourly employees and store managers in its 72 stores across the United States in preparation for the holiday season.

June 20, 2011

Cavender Stores, which specializes in western wear and cowboy boots for the entire family, has built an enviable reputation — and a loyal following — by delivering quality merchandise and top-notch customer service. Its sales associates are key to the success of Cavender’s in-store customer experience. 

January 6, 2011

Coming out of a Macy's store a man introduced himself as the store manager and thanked us for shopping at Macy's. Driving back home my 7 year old daughter asked me: “Dad who is the store manager when you buy at home on your laptop?” Hmmm…never thought about that before.

November 16, 2010

What image does your company present to the customer? More importantly, what image does that question bring to your mind?

September 30, 2010

Brooks Brothers is getting “back to basics” regarding merchandise strategies. The venerable brand is...

September 30, 2010

When it comes time to hire a new store manager or assistant manager, many...

May 18, 2008

Hillsboro, Ore.-based MTI-Andrews has introduced a “SmartKey,” a new, programmable, encrypted key and switch system...