May 2, 2012

IBM announced a definitive agreement to acquire Tealeaf Technology, San Francisco, a provider of customer experience analytics software that helps organizations to gain intelligence and react more swiftly to consumer trends in today's digitally transformed marketplace.

December 5, 2011

More than 40% of online conversations about mobile shopping with the top 35 mobile retailers reflected customer frustration during the Thanksgiving weekend, revealing missed opportunities for leading brands, according to a report from Tealeaf.

August 2, 2011

Survey results released by online customer experience management software provider Tealeaf and mobile feedback solution-provider OpinionLab found that the majority of e-business and customer experience professionals feel that the mobile experience is as important as that of a fixed website.

June 28, 2011

Survey results released Tuesday by online customer experience management firm Tealeaf and conducted by Econsultancy showed that nearly 23% of online revenue is lost annually by U.S. companies due to poor online customer experiences.

September 30, 2010

Retailers who operate in the online channel may have lost more than $44 billion dollars...

September 30, 2010

Retailers who operate in the online channel may have lost more than $44 billion dollars...

September 30, 2010

Retailers who operate in the online channel may have lost more than $44 billion dollars...

July 6, 2010

Retailers understand now, more than ever, if an e-commerce site experiences technical problems, online shoppers could easily make a purchase elsewhere.

December 31, 2006

During the 2006 holiday season, Guitar Center’s e-commerce platform, www.guitarcenter.com, enabled shoppers to redeem gift...