February 28, 2017

The quest to be a leader in unified commerce remains on top of retailers’ to-do lists. 

February 6, 2017
Mobility’s influence on retail sales has never been stronger. Too bad the same can’t be said for its impact on conversions.
 
January 23, 2017
The trends featured at the annual NRF Convention & Expo never fail to get the tech juices flowing, and this year was no exception. 
 
November 11, 2016
As the country continues to nurse its emotional Election Day hangover, businesses, including retailers, are contemplating what policies from President Elect Trump’s agenda will be tackled first in an effort to “Make America Great Again.” 
 
November 7, 2016
Black Friday weekend is just around the corner. But as retailers remained focused on one-day sales, exclusive sneak peeks and door busters, they are missing the boat on a much more lucrative opportunity — Singles’ Day.
 
September 19, 2016

Any retailer with an eye on their slice of the holiday pie shouldn't waste time getting their operations in order. 

September 12, 2016

In an era when time-starved customers are more digitally-savvy than ever before, retailers need to step up and manage a brand in total versus managing separate channels if they want to maintain loyalty. 

July 8, 2016
Customers at all of Walmart’s 4,600-plus U.S. stores can now use the Walmart Pay digital payment service.
 
May 13, 2016

Virtual reality (VR) has been gaining traction in retail recently, with major retailers turning to the bleeding-edge technology as a customer engagement tool. 

May 6, 2016

Everyone is talking about the huge impact millennials are having on retail.

April 22, 2016

While there has been a lot of talk about IoT’s status as a game-changer for retail, there has been less discussion on exactly how it will drive industry transformation.

April 8, 2016

By now, everyone has heard the adage “the store is the center of omnichannel” and seen the statistics showing that physical stores account for about 90% of retail sales. So clearly brick-and-mortar stores are as relevant as ever.

March 31, 2016

Online delivery is a retail technology niche undergoing active evolution. Consumers are expecting a wider range of goods available in a shorter period of time than ever before. Here are three ways providers are responding:

March 16, 2016

Technology-themed sessions were in abundance at Chain Store Age’s 52nd annual SPECS conference, which was held March 13-15 at the Hilton Anatole in Dallas.

March 11, 2016

Chain Store Age’s 52nd annual SPECS conference starts March 13 at Hotel Anatole in Dallas. Although the conference focuses on store planning/design, equipment, construction and facility services, it offers several sessions that are of great potential interest to retail IT professionals. Here is a brief overview of five technology-themed SPECS conferences.

February 26, 2016

Although mobile payment is still very much an emerging technology, the next stage of its evolution is occurring.

February 22, 2016

Here are a few strategies that may prove useful to help consumers discover new products in 2016 and beyond.

February 12, 2016

I previously wrote a column about the benefits opening physical stores can offer pure play online retailers. Inspired by the recent completion of the Hudson’s Bay-Gilt acquisition, this week I’d like to examine three instant advantages purchasing a pure play retailer can provide to brick-and-mortar chains.

February 5, 2016

While rumors of Amazon launching a chain of physical bookstores seem to be exaggerated, there is no question that pure-play retailers are beginning to make inroads into the brick-and-mortar channel.

January 29, 2016

Google is finally shutting down efforts to promote Google Glass as a consumer device.

January 11, 2016

For millennials it’s little more than legend, but the dotcom crash of the early 2000s was a very real event for any retail IT professionals of the Gen X or Baby Boomer demographics.

December 30, 2015

When it comes to their IT activities, retailers should resolve to make improvements in the following three areas.

December 29, 2015

Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

December 21, 2015

In many ways, 2015 marked the year the customer truly took over. Retailers recognized that constant connectivity and increasingly sophisticated consumer devices have created an environment where customers decide what they want, when and how they want it, and then choose the retailer who can best meet their needs.