December 1, 2014

Here are three tips to keep the spirit of Cyber Monday alive throughout the year. 

November 17, 2014

As a focus area of retail technology, workforce management may not be quite as sexy as CRM or omnichannel commerce. However, a lot of very exciting stuff is currently happening in the world of workforce management, as attendees of the recent KronosWorks 2014 conference in Las Vegas discovered.

November 13, 2014

Zappos is generally regarded as one of the most customer-friendly retailers around, and after seeing how things work behind the scenes I can attest this reputation is well deserved.

November 10, 2014

After some fine-tuning, SAP is now officially launching a DIY home assembly app called “Bilt” for Android and iOS tablet devices. 

November 3, 2014

CurrentC, the mobile payment service under development from a retailer consortium known as Merchant Customer Exchange, or MCX, has been getting a lot of attention in the past week.

October 27, 2014

By allowing third-party sellers to post items using automated systems with little or no apparent oversight, two of the biggest names in retail suffered embarrassment and brand damage.

October 20, 2014

Amazon is “piloting” holiday pop-up stores this holiday season, with two confirmed locations in San Francisco and Sacramento, along with what may or may not be a permanent space in Manhattan.

October 13, 2014

Last week, SAP hosted its annual Retail Forum in the palatial confines of the Waldorf Astoria in Manhattan. 

October 6, 2014

During a keynote at the recent Oracle OpenWorld conference in San Francisco, Tim Theriault, senior VP/CIO of Walgreens, discussed his company’s ongoing efforts at IT innovation.

September 29, 2014

By now it’s old news that Apple plans to disrupt retail payment with its Apple Pay platform. However, lost in the hoopla surrounding Apple Pay was an interesting announcement that Apple is also working on a new interactive, piracy-proof digital music service that it hopes will bring consumers back to purchasing whole albums, as well as individual songs.

September 22, 2014

As part of its recent Fall Expo Event, Plug and Play, a Silicon Valley-based global investor and technology accelerator that specializes in growing tech startups, held a startup pitch competition with 19 companies that are part of its Brand and Retail Accelerator program.

September 15, 2014

As the initial burst of hype over the Apple Pay mobile payment platform (and the glitchy live feed of its announcement, U2’s surprise new digital album release and chic style of the “Scarf Guy)” fades, it’s time to take a more in-depth look at the merits of the platform.

September 8, 2014

Saks Fifth Avenue is launching a new user-generated content hub on its e-commerce site. Called #SaksStyle and based on the Curalate Fanreel image integration platform, #SaksStyle allows customers to display photos from Instagram, Twitter, Facebook and Tumblr in a social shopping environment.

September 2, 2014

It’s no secret that the position of retail CIO is frequently in a state of flux. For a variety of reasons, retail CIOs will shift their career with a different company, meaning at some point most retail IT professionals will probably find themselves transitioning to a new top boss.

August 25, 2014

Like its parent company Alibaba, 11 Main operates by letting other retailers and businesses sell goods through its platform in exchange for a small portion of the proceeds.

August 18, 2014

I’m excited to announce a new partnership Chain Store Age is launching with Plug and Play Tech Center, an innovative Silicon Valley tech startup investor whose mission is to connect promising tech startups with retail corporations in an attempt to help retailers transition into the technological age.

August 11, 2014

Now that the dog days of summer are here, it’s a perfect time to go fishing. While fishing may be the opposite of work (at least if done properly), there are still valuable lessons digital retailers can take from the ocean, lake or stream back to the office.

August 5, 2014

Amazon’s latest interesting venture is the launch of an online marketplace for items created by 3D printer.

July 28, 2014

So the news is out that Facebook is testing a new “buy” button designed to help businesses drive sales in News Feed and on Pages.

July 21, 2014

Recent announcements that Apple will partner with IBM to release more than 100 mobile iOS applications tailored to work with IBM’s data analytics and cloud services, and that Microsoft will focus on digital work innovation in its smartphone segment, serve as reminders that mobile devices are continuing to evolve.

July 14, 2014

Sears and Kmart recently announced they will allow pickup of Sears.com or Kmart.com orders at any of each other's more than 2,000 U.S. stores.

July 7, 2014

Retailers have long been urged to employ Big Data analysis to uncover big insights into how their business is performing, how their brand resonates among consumers, and whether their customer experience meets expectations. =

June 30, 2014

Betamax. Zune. Google Plus. These are just a few consumer technology applications that hit the market with a lot of hype and all failed to catch on for the same basic reason. It seems clear that the Barnes & Noble Nook e-reader tablet can now be considered part of this list, although Barnes & Noble has not yet accepted it.

June 23, 2014

I don’t mean for this column to become a running commentary on the latest goings-on at Amazon.com, but there’s no escaping the fact that after two decades, the e-commerce pioneer remains at the forefront of digital commerce innovation.