May 13, 2016

Virtual reality (VR) has been gaining traction in retail recently, with major retailers turning to the bleeding-edge technology as a customer engagement tool. 

May 6, 2016

Everyone is talking about the huge impact millennials are having on retail.

April 22, 2016

While there has been a lot of talk about IoT’s status as a game-changer for retail, there has been less discussion on exactly how it will drive industry transformation.

April 8, 2016

By now, everyone has heard the adage “the store is the center of omnichannel” and seen the statistics showing that physical stores account for about 90% of retail sales. So clearly brick-and-mortar stores are as relevant as ever.

March 31, 2016

Online delivery is a retail technology niche undergoing active evolution. Consumers are expecting a wider range of goods available in a shorter period of time than ever before. Here are three ways providers are responding:

March 16, 2016

Technology-themed sessions were in abundance at Chain Store Age’s 52nd annual SPECS conference, which was held March 13-15 at the Hilton Anatole in Dallas.

March 11, 2016

Chain Store Age’s 52nd annual SPECS conference starts March 13 at Hotel Anatole in Dallas. Although the conference focuses on store planning/design, equipment, construction and facility services, it offers several sessions that are of great potential interest to retail IT professionals. Here is a brief overview of five technology-themed SPECS conferences.

February 26, 2016

Although mobile payment is still very much an emerging technology, the next stage of its evolution is occurring.

February 22, 2016

Here are a few strategies that may prove useful to help consumers discover new products in 2016 and beyond.

February 12, 2016

I previously wrote a column about the benefits opening physical stores can offer pure play online retailers. Inspired by the recent completion of the Hudson’s Bay-Gilt acquisition, this week I’d like to examine three instant advantages purchasing a pure play retailer can provide to brick-and-mortar chains.

February 5, 2016

While rumors of Amazon launching a chain of physical bookstores seem to be exaggerated, there is no question that pure-play retailers are beginning to make inroads into the brick-and-mortar channel.

January 29, 2016

Google is finally shutting down efforts to promote Google Glass as a consumer device.

January 11, 2016

For millennials it’s little more than legend, but the dotcom crash of the early 2000s was a very real event for any retail IT professionals of the Gen X or Baby Boomer demographics.

December 30, 2015

When it comes to their IT activities, retailers should resolve to make improvements in the following three areas.

December 29, 2015

Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

December 21, 2015

In many ways, 2015 marked the year the customer truly took over. Retailers recognized that constant connectivity and increasingly sophisticated consumer devices have created an environment where customers decide what they want, when and how they want it, and then choose the retailer who can best meet their needs.

December 14, 2015

We all know the stress of seasonal shopping can make the holidays anything but merry for consumers.

December 7, 2015

Looking back on the 2015 edition of Cyber Week, we can reminisce on big traffic, big sales … and big fails?

November 30, 2015

When retailers execute their IT and CRM strategies properly, the holiday shopping season is a joyous time of profits and customer engagement. But why let all the festivities end on Dec. 25?

November 13, 2015

Seamless commerce is constantly evolving, and SAP is attempting to stay at the front of the curve with its new SAP Jam Communities with Commerce solution.

November 9, 2015

Think quick – who are your top competitors? No matter what product category or channels you operate in, if your list of top two or three rivals doesn’t include Amazon.com, it probably needs updating.

October 30, 2015

It’s not your imagination – a lot of new players are entering the mobile payment market. In the past few months, entities including Google, Samsung, Capital One, and J.P. Morgan Chase & Co have launched or announced plans to launch new mobile payment solutions.

October 19, 2015

Target on Monday officially opened the application process for its new startup accelerator program, created in partnership with Techstars and led by Target EIR (entrepreneur-in-residence) West Stringfellow. The retailer posted a Q&A with Stringfellow, who forged Target’s partnership with Techstars, on its Bullseye blog.

October 16, 2015

Spoken word is the oldest form of human communication. It’s also one of the newest technology trends enabling omnichannel retail.