December 6, 2016

A few years ago, there was considerable buzz in the retail industry about the enormous potential of mobile point of sale (mPOS) and its ability to transform the in-store customer experience. 

November 30, 2016
This holiday season shoppers will see many new high-tech and digital advancements in stores, from self-service kiosks and free Wi-Fi to mobile pay and retail apps. In the coming years, shoppers may even find robots helping them face-to-face.
November 29, 2016

It seems that cybercriminals never sleep no matter where you are in the world. 

October 17, 2016

Persons with disabilities often use assistive technology to access a website. But, if the site isn’t compatible with the hardware or software they use to surf the web, they simply cannot log in and spend.

September 6, 2016

The e-commerce industry has historically lacked significant data on the nuances of content and how retailers are tackling it. 

August 24, 2016

Whether you’re an eye-roller or an enthusiastic participant, Pokémon Go is a game that’s difficult to ignore.

August 17, 2016

Customer experience remains at the hub of all retail strategies, including technical strategy. 

May 26, 2016

Two events converged by 2010 that fundamentally changed how consumers shop and how retailers sell.

April 13, 2016

“We have met the enemy, and he is us.” That’s a famous quote from the comic strip “Pogo” by cartoonist Walt Kelly.

March 16, 2016

Digital convergence has not yet been achieved – it takes only a stroll through a retailer's online touchpoints to see how disconnected their digital strategy really is.

March 9, 2016

Omnichannel retailing — or as it is increasingly known, “retailing” — is complex and can increase costs for retailers.

March 4, 2016

Direct store delivery (DSD), which involves shipping products directly to stores from suppliers and bypassing the retailer’s warehouse or fulfillment center, is not a new idea.

February 12, 2016

The term “impulse buy” has a negative connotation to many. Picking up that guilty pleasure snack in the checkout line at the supermarket, that gadget you don’t really need, or those shoes that are on sale all qualify.

February 11, 2016

Careful planning with clear, set goals will better your chances to get the most out of any vision. When considering RFID in retail, it’s no different. If you start with the results you want and identify a pathway toward achieving them, you’ll set yourself up for success.

February 5, 2016

We often talk about how to avoid, deter and block bots. But much opportunity lies in figuring out how to distinguish between good and bad bots, and to understand how the distinctions change across applications and environments, especially within the retail industry.

January 28, 2016

 When one looks at the hot topics in retail today, no shortage of economists, journalists, industry thought-leaders and technology pundits are talking about the future of payments.

January 27, 2016

Retailers are continually on a quest to find innovative technologies to help deepen customer engagement with their brand.

December 23, 2015

Retailers and hospitality enterprises have a weak point unique to their business – the point of sale (POS) device. Despite significant investment in security, it’s still too easy for cybercriminals to access corporate networks via POS.

December 16, 2015

2015 has been a good year for e-commerce. Alibaba shattered records on Singles Day with $14.3 billion in sales.

December 11, 2015

Industry estimates show in-store conversion rates (percentage of visitors who take the desired action to purchase) are below 30% and dropping.

December 9, 2015

In-store analytics solutions continue to gain momentum as retailers analyze a variety of store performance measures such as shopper activity maps, display effectiveness, and customer dwell time.

December 8, 2015

This exclusive article is based on a discussion moderated by Shah Karim with Myron E. (Mike) Ullman, executive chairman of J.C. Penney, held at the University of North Texas

December 7, 2015

Your inventory is your biggest investment, and getting it right takes a lot of work.

December 4, 2015

The big news for retailers this holiday season has been the strong surge in online shopping. It’s not that high online volumes weren’t expected; estimates placed online purchases to be as high as 20% of total holiday sales this year.