April 13, 2016

“We have met the enemy, and he is us.” That’s a famous quote from the comic strip “Pogo” by cartoonist Walt Kelly.

March 16, 2016

Digital convergence has not yet been achieved – it takes only a stroll through a retailer's online touchpoints to see how disconnected their digital strategy really is.

March 9, 2016

Omnichannel retailing — or as it is increasingly known, “retailing” — is complex and can increase costs for retailers.

March 4, 2016

Direct store delivery (DSD), which involves shipping products directly to stores from suppliers and bypassing the retailer’s warehouse or fulfillment center, is not a new idea.

February 12, 2016

The term “impulse buy” has a negative connotation to many. Picking up that guilty pleasure snack in the checkout line at the supermarket, that gadget you don’t really need, or those shoes that are on sale all qualify.

February 11, 2016

Careful planning with clear, set goals will better your chances to get the most out of any vision. When considering RFID in retail, it’s no different. If you start with the results you want and identify a pathway toward achieving them, you’ll set yourself up for success.

February 5, 2016

We often talk about how to avoid, deter and block bots. But much opportunity lies in figuring out how to distinguish between good and bad bots, and to understand how the distinctions change across applications and environments, especially within the retail industry.

January 28, 2016

 When one looks at the hot topics in retail today, no shortage of economists, journalists, industry thought-leaders and technology pundits are talking about the future of payments.

January 27, 2016

Retailers are continually on a quest to find innovative technologies to help deepen customer engagement with their brand.

December 23, 2015

Retailers and hospitality enterprises have a weak point unique to their business – the point of sale (POS) device. Despite significant investment in security, it’s still too easy for cybercriminals to access corporate networks via POS.

December 16, 2015

2015 has been a good year for e-commerce. Alibaba shattered records on Singles Day with $14.3 billion in sales.

December 11, 2015

Industry estimates show in-store conversion rates (percentage of visitors who take the desired action to purchase) are below 30% and dropping.

December 9, 2015

In-store analytics solutions continue to gain momentum as retailers analyze a variety of store performance measures such as shopper activity maps, display effectiveness, and customer dwell time.

December 8, 2015

This exclusive article is based on a discussion moderated by Shah Karim with Myron E. (Mike) Ullman, executive chairman of J.C. Penney, held at the University of North Texas

December 7, 2015

Your inventory is your biggest investment, and getting it right takes a lot of work.

December 4, 2015

The big news for retailers this holiday season has been the strong surge in online shopping. It’s not that high online volumes weren’t expected; estimates placed online purchases to be as high as 20% of total holiday sales this year.

November 25, 2015

Alibaba generated a record $14.3 billion in sales in a 24-hour period on Singles Day (Nov. 11) this year. That is roughly five times what Cyber Monday is expected to generate.

November 24, 2015

Mobile is the connective tissue in the omnichannel body. Flexible and strong, it adapts to its environment and holds the pieces together. It brings sensors, gestures, and other features to the retail experience that are simply not available on desktop. It is changing everything about the industry, and the shocking reality is that we have only just begun to discover its potential.

November 6, 2015

The changes that will come to the retail supply chain are just as profound as the changes that are happening now in the selling environment.

November 4, 2015

The incorporation of interactive technology in retail stores is changing the seasonal sales environment and can reduce dependence on seasonal workers.

October 29, 2015

In the retail business, knowing where you’re going means understanding sales, inventory, promotions, pricing, and assortment.

October 2, 2015

The same freedom and flexibility that mobile devices bring to our everyday lives can also be leveraged in the retail environment.

October 1, 2015
Most of us don’t know our customers.
September 30, 2015

In this ever-changing, fast-paced world, it is no wonder that retail businesses must adapt to how consumers shop.