November 17, 2014

As a focus area of retail technology, workforce management may not be quite as sexy as CRM or omnichannel commerce. However, a lot of very exciting stuff is currently happening in the world of workforce management, as attendees of the recent KronosWorks 2014 conference in Las Vegas discovered.

November 11, 2013

Information technology outsourcing (ITO) enables organizations to cut labor and infrastructure costs, improve operating efficiencies and increase flexibility in the IT department.

September 16, 2011

The outsourcing of real estate and facilities management (REFM) activities is expected to expected to hold steady or increase, according to the inaugural KPMG 2011 global real estate and facilities management outsourcing pulse survey.

December 9, 2010

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction.

June 30, 2008

Facilities management is gaining status as a key component of a retailer’s overall brand...

September 30, 2007

More companies are considering green credentials when selecting outsourcing companies, according to a recent study...

April 30, 2007

The small-box construction track at SPECS/2007 was designed for retailers with smaller store formats. Sessions...

February 28, 2007

Much to Ultimate Electronics’ delight, shoppers spent $20.1 billion on consumer electronics and appliances during...