June 30, 2015

Customer relationship management (CRM) is the strategy a retailer uses to develop an ongoing, individual relationship with a customer to ensure satisfaction and loyalty. But the specifics of CRM can mean different things for different retailers. Such factors as customer demographics, product assortment and technology infrastructure can all affect how retailers perform CRM.

Here is a look at how three retailers employ very different CRM strategies for the same end goal of maximum customer engagement and profitability:

June 16, 2015

Dollar General has named five executives to key leadership positions within its global supply chain functions and merchandising organizations.

June 10, 2015

Jeff Owen will rejoin Dollar General Corp. as executive VP of store operations effective June 15.

June 8, 2015

The Kroger Co. has promoted two executives in its Harris Teeter division, shifting one to the Kroger banner.

June 3, 2015

Ace Hardware Corp. has promoted senior director of IT business systems Rick Williams to the position of VP of information technology (IT).

June 2, 2015

The National Retail Federation (NRF) is hiring Mark Mathews as VP of research development and industry analysis.

June 2, 2015

Vera Bradley, Inc. announced that Theresa Palermo has been named executive VP, CMO, effective June 22.

May 30, 2015

Chain Store Age announced the selection of the Advisory Board for SPECS/2016, an annual event produced by CSA and attended by retail and food-service executives involved in the planning, design, construction and maintenance of stores and restaurants nationwide.

May 27, 2015

Domino's Pizza has announced several key internal leadership appointments and promotions, including naming Joe Jordan, 41, as VP and chief marketing officer.

May 27, 2015

Michael Kors Holdings Ltd. has named Marcel Ostwald to the newly created role of senior VP, menswear.

May 15, 2015

The parent company of Albertson's, New Albertson's and Safeway (collectively Albertsons), AB Acquisition LLC, has appointed industry veteran Mark Panzer as senior VP of pharmacy, health and wellness, overseeing the company's 1,760 pharmacies in 34 states across the country.

May 13, 2015

Havertys has promoted Tim Simpson to assistant VP, IT development.

May 12, 2015

Scott D. Fitzgerald has been named VP of leasing and development at Cullinan Properties Ltd. Fitzgerald, who is based in Cullinan’s Chicago office, is responsible for pre-development activities for Waller Town Center in Waller, Texas and Avenue Shoppes at P-83 located in Peoria, Arizona, as well as other new development opportunities sought by Cullinan.

May 11, 2015

Panera Bread Co. has named Drew Madsen president, effective May 11.

May 4, 2015

Potbelly Corp. has promoted Julie Younglove-Webb as its new senior VP of operations. Younglove-Webb will oversee all aspects of company operations.

May 1, 2015

Visa Inc. is expanding its technology research capabilities globally and appointing Min Wang to senior VP of Visa Research Labs.

May 1, 2015

Wal-Mart Stores Inc. is shuffling a number of key executives and also tinkering with its organizational structure.

April 30, 2015

Our fastest-growing acquirers bought fewer square feet than in 2013. But the deals may be even better.Editor’s Note: The 26th annual Chain Store Age survey of Fastest-Growing Acquirers surveyed retail square footage purchased during the 2014 calendar year.Retail real estate acquisitions slowed in 2014. The year’s five Fastest-Growing Acquirers purchased approximately 10 million fewer square feet than the top five bought in 2013.That may be a deceptive observation.

April 30, 2015

Sean Claessen, executive VP strategy and executive creative director, Bond Brand Loyalty, spoke with Chain Store Age about how retailers can build customer relationships and loyalty in the era of omnichannel engagement.

April 30, 2015

The upcoming Oct. 1, 2015, mandate for U.S. retailers to adopt POS systems that can securely accept and process transactions using EMV (Europay, MasterCard, Visa)-compliant, chip-based payment cards is fast approaching. Retailers that are not in compliance with the mandate after that date will be held liable for any fraudulent transaction committed with a chip-based card. However, retailers that have not completed — or started — their compliance efforts should not necessarily panic.

April 30, 2015

Tom Lichford, VP retail technologies, NRF, recommends retailers seeking to achieve compliance with upcoming October 2015 EMV mandate take the following five steps:1. CUSTOMER EXPERIENCE: “No matter what, start with customer experience,” advised Litchford. Retailers need to determine such factors as whether they will use self-service or traditional POS, customer prompts and screen displays, and how checkout speed will be impacted.

April 30, 2015

Beyond the 10 retail real estate pros highlighted as our Under 40 Rising Stars, we handpicked another 10 as the “Ones to Watch.” Following is an alphabetical list:Crystal Allen, age 31, VP, TranswesternD.J.

April 30, 2015

Canada represents a dynamic market for U.S. retailers looking for store expansion opportunities.

April 30, 2015

A panel of architects, engineers and retailers discussed 2013 California Title 24, Part 6, which is widely acknowledged as the strictest energy code in the United States. And its relevance extends far beyond the Golden State.“As California goes, so goes the nation,” said Ken Kosinski, construction director, Nike Factory Stores, North America, Nike.The updated version of the code went into effect on July 1, 2014, and includes a big increase in the lighting-control requirement.