February 23, 2015

While some retailers have been raising their spending threshold for free shipping, Target Corp. is taking the opposite approach.

January 27, 2015

One pure-play and six omnichannel retailers received top honors for their online customer service in the E-Tailing Group’s Q4 2014 Mystery Shopping Study.

December 30, 2014

Comparing Amazon’s new Manhattan site, which will serve as the central distribution center for its new same-day delivery service Amazon Prime Now, to a “store” is a bit of a stretch.

December 30, 2014

Comparing Amazon’s new Manhattan site, which will serve as the central distribution center for its new same-day delivery service Amazon Prime Now, to a “store” is a bit of a stretch.

December 29, 2014

 When it came to fulfilling holiday deliveries, Apple, Dell, Nordstrom and Zappos stood out among other major competitors.

December 8, 2014

The fall is always a busy time for new store openings as retailers head into their biggest selling season of the year. The five below are generating big buzz….as is the bonus one at the end.

November 26, 2014

J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014.

 

November 21, 2014
The news that Zappos opened its first freestanding store caught by the industry by surprise. Here are two expert views. 
 

 

November 20, 2014

Online powerhouse Zappos has opened its first-ever freestanding store, a 20,000-sq.ft. pop-up in the company’s  hometown of downtown Las Vegas.

November 13, 2014

Zappos is generally regarded as one of the most customer-friendly retailers around, and after seeing how things work behind the scenes I can attest this reputation is well deserved.

November 13, 2014

Zappos is generally regarded as one of the most customer-friendly retailers around, and after seeing how things work behind the scenes I can attest this reputation is well deserved.

October 29, 2014

Online footwear retailer Zappos is ranked the simplest brand in the U.S. And that’s a good thing.

September 24, 2014

L.L. Bean provided the best overall customer service in August 2014.

July 28, 2014

Zappos has reportedly been testing a new mobile personal shopping assistant called “AskZappos” since June 2014.

April 30, 2014

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season.

April 17, 2014

L.L.Bean was ranked number one in online customer service in March 2013.

January 22, 2014

Zappos Couture is launching a redesigned web presence with artistic direction and editorial from new artistic director Andre Leon Talley.

January 6, 2014

Zappos is reportedly instituting a radical overhaul of its management structure that will eliminate traditional managers and flatten the corporate hierarchy, even eliminating internal job titles.

December 28, 2013

Zappos took the top spot in a ranking of fastest holiday shippers according to a study by Kurt Salmon and StellaService.

December 23, 2013

Costco and Nordstrom were the number one and two ranked retailers in terms of their return policies, according to a new report from personal finance site GoBankingrates.com.

February 7, 2013

Social marketing platform Kenshoo Social said that it has completed an integrated Facebook marketing campaign for Zappos and cloud-based social marketing platform, Shoutlet.

November 30, 2012

Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the 2012 Harris Poll Shopper Satisfaction Study of Online Retailers.

October 31, 2012

By Peter Burgoyne, CBX

September 21, 2012

Amazon.com, Trader Joe’s and Costco Wholesale Corp. came out on top with consumers in a survey by global consulting firm OC&C Strategy Consultants. Rounding out the top five were Zappos and iTunes.