February 7, 2014

Amazon.com is using image recognition technology to allow consumers to simply wave an iPhone in front of a product and automatically have it placed on their Amazon shopping list.

January 7, 2014

The mobile channel by definition extends retailing to an almost limitless range of touchpoints, since mobile devices bring the store to wherever the customer goes. Yet current trends in mobile retailing center on tying disparate touchpoints closer together using mobile technology.

March 5, 2013

By Mike Poldino, Motorola Solutions

June 21, 2012

The Container Store credits its “employees-first” culture as integral to its success, believing that if you make employees your highest priority, they in turn will take better care of customers. It’s a business model that extends to all facets of the chain’s operations — including the decision to deploy a voice-directed warehouse picking system.

September 27, 2011

The past century has seen retailers at the forefront of adopting many powerful new technologies, which were instrumental in increasing both sales and customer satisfaction. As significant as these past innovations were, recent developments suggest that we are at the beginning of a retailing renaissance that will see a big leap forward in merchants’ ability to understand consumers’ needs. 

September 1, 2011

By Jane Fazzalari, VP, Retail Industry at JDA Software

August 15, 2011

Survey results released Monday by ComScore showed that approximately 6.2% of 14 million mobile phone users have scanned a quick response or bar code on their mobile device.

April 22, 2011

Three Stop & Shop stores in the Boston area on Monday will launch a software app from ModivMedia that allow customers with iPhones to scan grocery items and add them to an electronic shopping cart, The Boston Globe reported.

April 13, 2011

Retailers over the years have created smartphone apps to help shoppers find stores, research products and look up reviews. Now merchants are readying for a new app trend that is expected to take the industry by storm: Paying for in-store purchases via mobile devices.

Seattle-based Starbucks is leading the way by allowing customers to check out with select handheld devices, from the Blackberry to the iPhone and iPod Touch.