January 10, 2014

There were increases in total time to live agent, a metric that measures how long it takes o reach a human customer service representative, including time spent navigating interactive voice response systems (IVRs), during the initial aftermath of the December 2013 Target data breach.

November 27, 2013

Seventy-three percent of consumers think that companies are paying more attention to generating sales across multiple channels than they are in delivering a seamless customer service experience across those same channels, according to a global survey of 7,000 consumers in seven countries.

February 13, 2012

By Steven Kramer, Hybris

September 23, 2008

Bostik Inc.’s Construction & Distribution (C&D) Division has promoted Christine Krisko to marketing communications manager....