May 18, 2015

The shift towards an omnichannel retail environment is no longer a theory; it’s a reality that customers are expecting higher levels of customer experience and savvy retailers are responding to as fast as they can. As the lines between brick-and-mortar, online and mobile shopping continue to blur, retailers must deliver an exceptional customer experience across all channels.

October 8, 2014

Consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren't met, they'll abandon the experience entirely, according to a new study from Contact Solutions.

August 27, 2014

With all the attention being paid to mobile commerce, wearable technology and other cutting-edge developments in the world of retail IT, the in-store POS terminal is sometimes taken for granted. However, employing a rugged, durable POS terminal that can withstand the rigors of the modern retail environment can have a major impact on in-store customer experience and sales.

August 4, 2014

ARC Group Inc., owner, operator and franchisor of the Dick's Wings & Grill concept, has named Chris Perrella has joined the company as its director of marketing.

January 7, 2014

Technology-enabled customer disruption is not strictly the province of retailers. Montreal’s public transportation authority, Société de transport de Montréal (STM), is in the midst of a successful pilot of a loyalty program that uses advanced geolocation and real-time mobile messaging to disrupt the public transportation customer experience.

October 4, 2013

Cencor Realty Services has named Carrie Carter director of marketing for Golden Triangle Mall in Denton, Texas. Carter’s new responsibilities include creating and executing the mall’s marketing, public relations, advertising and social media programs.

July 17, 2013

Levin Management has promoted Melissa Sievwright to assistant VP marketing from director of marketing.

February 19, 2013

Lighting, signage and electrical maintenance firm Action Services Group said Tuesday it has named Dale Clouser as director of marketing for the company.

December 27, 2012

From mobile payments to mining big data for customer insights, savvy retailers are using all the tools at their disposal to engage and connect with shoppers and provide relevant, convenient and personalized shopping experiences across all channels.

As retailers competitively position themselves for growth in 2013 and beyond, there are a number of hot buttons or key considerations that will be driving their strategies. Here is a look at some of the top ones:

Marketing and IT collaboration

November 27, 2012

Loyalty programs may be commonplace across the retail industry, but few are capable of rewarding members on a personal level. Société de transport de Montréal (STM) may not be a retailer, but retail chains can learn a valuable lesson from how the transportation company rewards individual consumers for their loyalty.

January 14, 2011

Indianapolis-based Simon Property Group announced that Masa Liles has joined The Mills, a Simon Co., as area director of marketing for Ontario Mills, California’s largest outlet and value retail shopping destination, and The Block at Orange, an open-air shopping, dining and entertainment destination in southern California.

December 3, 2010

The District at Tustin Legacy, a 1 million-sq.-ft. lifestyle and entertainment center located in Orange County, Calif., has been awarded the 2010 CalRecycle Waste Reduction Award for being a regional leader in recycling and waste reduction.

April 30, 2008

Approximately 70% of consumers’ final purchase decisions are made in-store, and more specifically, at the...

March 23, 2008

Consumers redeemed 2.6 billion manufacturers' coupons in 2007, the same as the previous year....

September 30, 2007

“There are two types of shopping,” explained Nick Wibbenmeyer, senior manager of investments for Jacksonville,...

June 30, 2007

Retailers are continually...

March 31, 2007

When it comes to restroom facilities, having an easily accessible, clean and inviting space can...